Senior Manager, Solutions Engineering
About The Position
Ironclad’s Technical PreSales team works closely with prospective customers and with Sales, Implementation, and Product teams, providing technical support throughout solution evaluation. The Senior Manager of Solutions Engineering leads a team of Solutions Engineers and enables them to support Enterprise Account-sized sales cycles effectively. The role calls for a deep understanding of AI and SaaS sales cycles, Ironclad products and services, solution sales, and the development of successful solutions engineering teams. The Senior Manager will build and mentor a high-performing Enterprise solutions engineering team, establish a positive and performance-driven culture, and partner with Sales leadership to shape the team’s support strategy for deal cycles. The role also develops scalable systems and repeatable processes, tracks performance and growth metrics, collaborates across departments, and shares actionable customer insights with Product. The position includes internal and external education and enablement efforts.
Requirements
- Excellent communication and presentation skills.
- Proven track record of successfully supporting sales deal cycles through close-won.
- Strong understanding of current AI technology and the CLM, CRM, and ERP software landscape.
- Experience hiring, motivating, and developing a team.
- At least 2 years of experience leading an Enterprise solutions engineering team.
- Ability to work with technical and non-technical teams and translate technical concepts into business value.
- Strong listening skills and ability to understand customer needs, develop creative solutions, and deliver customer value.
Nice To Haves
- Experience leading an Enterprise solutions engineering team in an AI or B2B SaaS setting.
Responsibilities
- Build, lead, and mentor a high-performing Enterprise solutions engineering team.
- Foster a collaborative, innovative, positive, motivating, and performance-driven team culture.
- Support the Enterprise Sales team throughout the sales cycle as a subject matter expert, ensuring technical alignment with customer needs.
- Work with Sales leadership to understand business goals and develop a strategy for solutions engineering support in deal cycles.
- Create scalable systems and repeatable processes to improve the team’s skills, product and industry knowledge, and professional habits.
- Track and report growth metrics to assess individual and team performance, and identify ways to improve results.
- Collaborate with cross-functional teams to align Solutions Engineering efforts with business objectives and company priorities.
- Partner with Product Management, Engineering, and Customer Success to drive a unified customer experience.
- Provide actionable insights to the Product team to help evolve the platform.
- Support company growth through external and internal education and enablement.
Benefits
- Equity awards, including a new-hire grant and opportunities for additional awards.
- Competitive health and wellness benefits.
- Career growth and development.
- 100% health coverage for employees (medical, dental, and vision) and 75% coverage for dependents, with buy-up plan options.
- Gender-neutral parental leave and compassionate leave.
- Family-forming support through Maven for employees and their partners.
- Paid time off.
- Monthly stipends for wellbeing and hybrid work, and cell phone use if applicable.
- Mental health support through Modern Health, including therapy, coaching, and digital tools.
- Pre-tax commuter benefits for US employees.
- 401(k) plan with Fidelity and employer match for US employees.
- Regular team events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
