Senior Manager, Solution Design (Architect)

T-Mobile USA•Frisco, TX

About The Position

The Senior Manager, Credit Risk Management Solution Design is responsible for assessing and defining the architectural vision for Tier 1 and Tier 2 end-to-end solutions supporting Fraud, Credit, Collections, and Payments decision-engine configurations for new and existing customers, along with the associated technology capabilities and infrastructure. The role leads technical scoping discussions, determines technical feasibility, and contributes to strategy and delivery. It combines technical expertise, strategic vision, and thought leadership to improve system performance and process efficiency and to integrate emerging technologies. The Senior Manager attracts, hires, and retains a high-performing team of Software Configuration owners, technical staff, and managers who support products and platforms. The role also develops productive relationships with partner organizations, dependent IT engineering teams, and vendors. The position guides technical product teams through direction, coaching, developmental feedback, performance reviews, career planning, and assignments that increase accountability. It partners with Strategy, Fraud, Business, IT Production Support, vendors, and other stakeholders to shape technology strategy and solution delivery.

Requirements

Bachelor's degree and 7 years of related work experience, or an equivalent combination of education and experience.
7–10 years of relevant Product and Roadmap Management experience in an Agile software product development environment.
7–10 years of Enterprise Systems Architecture experience.
2–4 years of experience in a leadership role.
Proven success delivering software using Agile Scrum methodologies and other commonly used tools.
Ability to evaluate multi-vendor, multi-platform technology landscapes and develop business cases for simplification, consolidation, or modernization.
Skill in developing and maintaining multi-year business capability roadmaps aligned with business strategy and delivery realities, incorporating AI and automation where they provide measurable business value.
Ability to assess strategic FCRM vendor products and roadmaps and provide business-grounded recommendations for Credit, Collections, Payments, and Fraud capabilities.
Experience with performance, load, stress, and scalability testing, and implementation of automated testing frameworks.
Broad awareness of open-source and AWS Cloud technologies.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

5–7 years of experience in Financial Services or FinTech credit decisioning platforms and solutions, such as FICO, Experian, TransUnion, or Equifax.
2–4 years of experience managing teams of five or more direct reports in a Product Management organization.
Education in Finance, Economics, Mathematics, Industrial Engineering, Statistics, or a related field.
7–10 years of industry experience in quantitative areas such as Statistics, Mathematics, Economics, Operations Research, or Computer Engineering, with Statistics coursework.
Ability to assess, pilot, and validate new tools and platform capabilities; define proof-of-concept criteria; evaluate results against operational and strategic requirements; build business cases for scaling or retiring capabilities; and establish practices for production adoption.

Responsibilities

Review and recommend technical direction to optimize the integrity and adaptability of technical designs throughout the solution lifecycle, including testing, privacy, data protection, and regulatory compliance across consumer-facing Financial Services platforms.
Ensure secure architecture and data design for customer onboarding, decisioning, account servicing, and financial transactions.
Maintain system documentation, architecture blueprints, and technical standards to guide development and cross-team partnerships.
Develop expert-level knowledge of product architecture and workflows through active project involvement.
Participate in code reviews to support high-quality releases and maintain best practices.
Engage with vendors and advocate for feature and functionality enhancements in future product releases.
Partner with Strategy, Fraud, Business, and IT Production Support teams to define technology strategy for initiatives and recommend scope, delivery phasing, and workstreams.
Manage technical product teams by providing direction, developmental feedback, coaching, and tools for success.
Conduct performance reviews, plan career development, and assign responsibilities with increasing levels of accountability.
Attract, hire, and retain a high-performing team of Software Configuration owners, technical staff, and managers.
Build strong and productive relationships with partner organizations, dependent IT engineering teams, and supporting vendors.