Senior Manager, Services Portfolio & Learning Architecture

Tenable•Boston, IL

26d

About The Position

The Senior Manager leads the Portfolio Architects within Tenable’s Global Services Portfolio, translating portfolio strategy into technically credible consulting services and end-to-end Education programs. The role combines leadership of an experienced technical team through an evolving operating model with responsibility for technical design across the Global Services suite. It owns service design, Education strategy, offering creation, On-Demand Training (ODT) and Instructor-Led Training (ILT) curricula, and the Training Subscription model. The Senior Manager builds and scales the processes for creating and maintaining consulting offerings and educational content in alignment with product roadmap changes, feature releases, and version retirements. As a member of the Services Portfolio Leadership Team, the Senior Manager sets technical and instructional standards, balances capacity across creation, optimization, and lifecycle maintenance, and collaborates with Portfolio Strategy & Innovation, Portfolio Enablement & Creative, Program Management, and PS Product Champions. The role reports to the Senior Director, Services Portfolio and directly manages Portfolio Architects, including Associate Services Architects, Services Architects, and Senior Services Architects.

Requirements

10+ years of overall experience in Information Security.
5+ years of experience in vulnerability management and broader cybersecurity operations; experience with the Tenable product suite is preferred.
7+ years of professional services, consulting, technical support, sales engineering, or technical training experience.
Proven experience setting Education strategy and designing and delivering technical curricula across on-demand, instructor-led, and hybrid formats, including subscription or learning-platform offerings.
3+ years of experience leading technical, content, or consulting teams, including line management and leading experienced teams through change.
Exposure to the full offering or product delivery lifecycle, including requirements analysis, design, testing, and implementation.
Experience with cross-functional and cross-organizational program management, including gathering customer and stakeholder requirements.
In-depth knowledge of Windows and Linux operating systems and TCP/IP networking.
Working knowledge of web application, container, and cloud security (AWS/Azure), and ICS/SCADA systems.
Working knowledge of instructional design frameworks and authoring tools such as Articulate, sufficient to set standards and review team work.
Business and technical acumen, including budget management and capacity planning.

Nice To Haves

B.S. or M.S. degree in Computer Science or a related field; equivalent experience is considered.
CISSP, CISM, or PMP certification.
Strong written and verbal communication skills, including presenting to executive, customer, and partner audiences.
Strong interpersonal skills and ability to influence and work effectively across teams and at a senior level.
Strong initiative and ability to work with minimal supervision, remotely, and as part of a geographically distributed team in an agile environment.
Experience with the Tenable product suite.

Responsibilities

Own the architecture, methodology, scope, outcomes, technical requirements, and validation of consulting service offerings.
Direct the creation of new offerings and Education aligned to the quarterly roadmap, and lead improvements to existing services.
Ensure the team owns and validates the technical, service, and Education substance of work before handoff for writing and design.
Set and maintain service design, content, and lab standards and templates; review strategic offerings before release.
Set the direction for Professional Services Education across on-demand, instructor-led, and hybrid delivery.
Own the TRG master curriculum and ODT and ILT source content, including scheduled reviews and consistency across delivery formats.
Direct the priorities and evolution of the Training Subscription and track its adoption.
Ensure Architects author and maintain Education content, including in Articulate, to standards for technical accuracy and learning design; coordinate specialist support for digital learning production as needed.
Work with the Education Governance Lead on standards, approvals, versioning, and controls while retaining responsibility for Education strategy.
Maintain overall lifecycle health across services and Education through a formal process of identifying, triaging, assigning, updating, validating, publishing, communicating, and closing maintenance items.
Allocate team capacity among creation, improvement, and maintenance, and report the mix, overdue maintenance, and retirements at quarterly portfolio reviews.
Coordinate with Product Management and Portfolio Strategy & Innovation to plan updates ahead of product releases and determine what to refresh, retire, or replace.
Act on maintenance and improvement items from field feedback triage and the PS Product Champions Forum, and communicate resolution to the field.
Recruit, onboard, manage, and develop Portfolio Architects, including performance management and career progression across role levels.
Lead the team through the new operating model, support the transition of long-tenured team members, and set clear expectations for the Architect role.
Build team capability in service and Education design and delivery, including modern authoring and AI-enabled production approaches.
Oversee project dependencies, costs, schedules, and risks, taking corrective action to support on-time and within-budget delivery.
Manage the team budget and make the case for resources, tools, and lab environments.
Protect team focus time, including the Friday focus day, for creation and maintenance work.
Contribute to weekly Portfolio Management Calls and quarterly portfolio reviews with updates on creation, Education, maintenance, capacity, and decisions needed.
Work with the Portfolio Strategy & Innovation Lead on annual and quarterly roadmaps, business cases, and launch readiness, providing technical and Education input.
Work with the Portfolio Enablement & Creative Manager on briefs, handoffs, and review cycles to ensure creative output contains accurate technical content.
Coordinate with the Portfolio Program Manager on milestones, dependencies, and launch readiness.
Use PS Product Champions to validate content and maintain delivery playbooks, worksheets, and guidance, with Architect validation where needed.
Engage with leaders in Product, Customer Success, Customer Care, Sales, and Partners, including direct customer and partner engagement when needed.
Serve as the senior escalation point for portfolio content issues the team cannot resolve.