Manager, Learning & Certification Architecture

Harvey • Chicago, IL

18h • $140,000 - $180,000

About The Position

Harvey is hiring a Manager, Learning & Certification Architecture to define how customers learn Harvey and build a scalable system for producing that learning. The role owns learning and certification strategy across Harvey Academy, the Help Center, and in-product education, including identifying learner personas, defining learning outcomes, and selecting the right format for each need. It also designs agentic workflows to draft content from product sources and establishes the quality standards and review processes required before publication.

This is a hands-on leadership role involving direct content creation and guidance of a team of learning experience designers and a certification developer. The manager works across Product, Product Marketing, Customer Success, Support, Legal Engineering, Engineering, and Localization to keep learning materials aligned with product releases and to measure learning success.

Requirements

• At least 5 years of experience in learning experience design, instructional design, or learning architecture for a technical product.
• At least 2 years of leadership experience.
• Experience building a leveled, persona-based curriculum or certification program from scratch, including competency models, assessments, and pass standards.
• Hands-on production skill in at least two of long-form writing, video, or audio.
• Fluency with AI tools in personal work and experience designing workflows in which models draft and people review.
• Experience operating a CMS and an LMS, with Sanity and Skilljar provided as examples.
• Experience using learning data to set priorities and measure results.

Nice To Haves

• Experience teaching lawyers or other professionals.
• Familiarity with CLE accreditation.

Responsibilities

• Build a leveled, persona-based curriculum for associates, partners, knowledge managers, in-house counsel, and administrators, with clear outcomes and assessments from first use through certified practitioner.
• Define Harvey certification, including competencies, exam design, pass standards, recertification, and credential issuance and verification.
• Assess learning needs, select appropriate formats such as Help Center articles, in-product walkthroughs, video, courses, or exams, and create content in writing, video, and audio.
• Design agentic content-production workflows, including instructional standards, review gates, and rubrics that content must pass before publication.
• Own publishing, maintenance, and localization across learning surfaces, coordinating with Engineering and Localization so product releases update affected assets.
• Guide learning experience designers and a certification developer.
• Work with Product, Product Marketing, Customer Success, Support, and Legal Engineering on release readiness and learning success metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed