NRTL Certification Manager
About The Position
The Manager, NRTL Certification manages and maintains the NRTL Product Safety Program in coordination with the Certification Director and the global Bureau Veritas network. The role oversees certification program operations, certification teams, quality-system maintenance, accreditation expansions, and compliance with program rules by partner test laboratories, inspection centers, and inspectors. The manager develops business plans and KPIs, participates in financial and budget planning, and maintains relationships with stakeholders, scheme owners, accreditation bodies, and standards-development organizations. The position leads certification program development and administration, including laboratory audits and monitoring, client certification decisions and withdrawals, and reviews of product-safety projects. The role also directs worldwide factory inspection and surveillance activities, inspector training and witnessing, review and approval of inspection reports, factory certification decisions, and market sampling. Customer-facing work includes helping evaluate and improve client services, resolving complaints, promoting certification, delivering training and seminars, attending industry conferences, and negotiating supplier, laboratory, pricing, and partner agreements. Additional duties include maintaining current knowledge of relevant regulations and accreditations; maintaining price lists, standard operating procedures, policies, trademarks, and registrations; supporting accreditation audits and corrective actions; and supporting laboratory and Sales teams. The position is remote and typically works Monday through Friday, 40 hours per week, with flexibility to meet departmental needs and complete other assigned projects.
Requirements
- Minimum of a bachelor's degree in a technical field, preferably Electrical Engineering, or an equivalent combination of education and experience in lieu of a degree.
- Ten years of progressive experience in testing or certification of electrical products.
- Demonstrated experience leading a diverse group of people.
- Demonstrated experience dealing directly with customers and auditors.
- At least three years in hazardous-location testing, evaluation, and certification, including ATEX, IECEx, and NEC Article 500/505 standards.
- Demonstrated expertise in hazardous-location project reviews, including risk assessment and compliance validation.
- Ability to interpret regulations and standards.
- Technical aptitude and ability to assimilate and assess new information and develop plans in response.
- Familiarity with quality assurance concepts, processes, and systems, and demonstrated ability to implement them.
- Ability to work with customers, determine requirements, help secure additional business, define and assist in solving problems, and support customer satisfaction.
- Problem-solving skills, including ability to lead diverse groups through a problem-solving process.
- Ability to organize and prioritize daily activities and workload.
- Effective oral and written communication skills, including ability to deliver presentations to internal and client or vendor audiences.
- Ability to work well with peers and highly developed organizational and interpersonal skills.
- Strong training and presentation skills and strong computer skills.
- Familiarity with laboratory instrumentation and equipment used in certification evaluations.
Nice To Haves
- Quality assurance knowledge is desired.
- Familiarity with NFPA 70, the IEC 60079 series, and related regulatory frameworks.
Responsibilities
- Develop business plans for maintaining, expanding, and improving the program; participate in financial and budget reviews and planning; develop and report KPIs.
- Maintain relationships with stakeholders, scheme owners, accreditation bodies, and standards-development organizations.
- Develop, maintain, and improve NRTL Product Safety Certification Programs, including future program expansions.
- Serve as the principal contact for the NRTL Certification Program with accreditors and governing bodies, and ensure compliance with program rules.
- Conduct external laboratory certification audits as directed by programs, and monitor and develop programs at external laboratories.
- Make client certification and withdrawal decisions and perform certification reviews and decisions on projects covering various product-safety standards.
- Direct staff coordinating factory inspections and surveillance worldwide; train and witness factory inspectors; approve and review inspection and surveillance reports; make factory certification and withdrawal decisions; and direct market-sampling coordination.
- Survey internal and external customers to evaluate and improve the certification program and client services, and assist with client complaints as required.
- Promote certification internally and externally; provide program training and informational seminars; and attend industry conferences.
- Negotiate supplier agreements related to surveillance and certification activities, as well as pricing and partner agreements with outside test laboratories.
- Keep current with regulations, accreditations, certifications, and registrations relevant to the Certification Department.
- Create and maintain certification and surveillance price lists and local standard operating procedures for certification programs.
- Support accreditation audits and provide and implement corrective actions for deficiencies.
- Support the laboratory on projects intended for certification and support Sales with customers needing certification services.
- Manage and maintain policies and procedures concerning independence and ownership conflicts of interest.
- Create and maintain certification-related trademarks and registrations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
