Medical Certification Program Manager

State of Louisiana • Baton Rouge, LA

6d • Onsite

About The Position

The Louisiana Department of Health is hiring a Medical Certification Program Manager to oversee Home and Community-Based Service providers, Case Management providers, and Direct Service Workers. The role ensures regulatory compliance, supports the timely resolution of complaints and reported incidents, promotes provider accountability and quality care, and helps protect Louisiana residents. The position is located in the Office of the Secretary, Health Standards, in East Baton Rouge Parish, and will be filled as a probationary appointment.

Requirements

• A current Louisiana license in a health services, health regulation, or social services field and four years of experience as a licensed practitioner in hospital or nursing home administration, health services, health regulation, or social services; or
• A bachelor's degree and four years of experience in hospital or nursing home administration, health services, health regulation, or social services; or
• A master's degree in a health services, health regulation, or social services field and three years of experience in hospital or nursing home administration, health services, health regulation, or social services.

Responsibilities

• Oversee regulatory management and compliance of Home and Community-Based Service providers, Case Management providers, and Direct Service Workers to ensure adherence to applicable state and federal requirements.
• Review and analyze provider applications, licensing documentation, and other records for accuracy, completeness, and regulatory compliance.
• Provide providers with guidance and technical assistance regarding regulatory requirements, agency policies, and procedures necessary to maintain compliance.
• Monitor the intake, assessment, and resolution of complaints and reported incidents involving licensed providers, ensuring appropriate follow-up and protection of client health and safety.
• Analyze data from HSS databases and other agency systems to identify compliance issues, monitor program performance, and support informed decision-making.
• Prioritize, track, and coordinate annual surveys and complaint investigations, ensuring timely documentation, appropriate routing, and communication of findings.
• Manage licensing activities, address changes, and related regulatory processes to support timely processing, operational efficiency, and continuity of healthcare services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager