Exam Development Program Manager, NetSuite Certification
About The Position
The NetSuite Certification Program Manager provides progressive, role-based credentials that validate candidates’ ability to apply NetSuite leading practices, from foundational Associate certifications through advanced Professional-level expertise. The Program Manager leads the development, maintenance, and continuous improvement of certification exams and related credentials, partnering with subject matter experts, product teams, Customer Education, assessment vendors, and cross-functional stakeholders to ensure exams are valid, reliable, and legally defensible. The role requires strong execution across multiple concurrent exam-development workstreams, rigorous documentation and version control, early risk identification, and follow-through to completion. The Program Manager applies knowledge of professional certification programs, credential governance, exam-development practices, and the operational requirements of maintaining a high-quality global certification portfolio. The position is open in the United States and Canada, with a strong preference for candidates located in Austin, Texas, or Nashville, Tennessee. Travel may be up to 10%.
Requirements
- 3 to 5 years of experience in certification exam development and certification programs.
- Proven success leading job task analyses, training item writers, facilitating technical reviews with subject matter experts, and participating in standard-setting exercises.
- Strong experience in project management, certification or assessment operations, exam development, learning and development, or education services.
- Ability to manage multiple concurrent projects with interdependent timelines, varied stakeholders, and competing priorities.
- Experience working with structured review and approval processes, including documentation, version control, and quality assurance.
- Ability to translate business, product, or subject matter expert input into actionable project requirements and deliverables.
- Experience developing and maintaining project plans, status reports, risk logs, meeting decisions, and stakeholder communications.
- Familiarity with psychometrics.
- Bachelor's degree in education, learning and development, or a related field, or equivalent relevant experience.
Nice To Haves
- Knowledge of professional certification programs, credentialing models, exam-development processes, assessment quality standards, or exam-maintenance practices.
- Familiarity with exam blueprints, item-writing workflows, subject matter expert reviews, exam forms, cut-score processes, and exam-security considerations.
- Strong attention to detail and ability to identify inconsistencies, gaps, outdated content, and process risks before they affect delivery.
- Demonstrated ability to execute reliably in a fast-moving environment and manage work through ambiguity, change, and competing priorities.
- Strong written communication skills, including the ability to create precise requirements, project documentation, meeting summaries, and executive-ready status updates.
- Strong cross-functional collaboration and stakeholder-management skills, including the ability to influence without direct authority.
- Comfort working with data, scorecards, dashboards, and KPI reporting to assess delivery health and guide prioritization.
- Proficiency with item-banking tools such as Webassessor and Item Workshop.
- Proficiency with project-management and collaboration tools such as Jira, SharePoint, Wrike, and presentation tools.
- Experience with enterprise software training programs.
Responsibilities
- Own the end-to-end development and maintenance lifecycle for NetSuite certification exams, from intake and requirements through release and post-launch maintenance.
- Build and manage project plans, schedules, milestones, dependencies, risk registers, and delivery status across multiple concurrent exam initiatives.
- Coordinate exam blueprints, item-development plans, review cycles, release-readiness activities, and approval workflows.
- Maintain auditable records for exam content, credential requirements, version history, approvals, and supporting documentation.
- Monitor product releases, program changes, candidate feedback, and exam-performance insights to identify and prioritize required exam updates.
- Ensure certification exams and related materials accurately reflect current product functionality, role-based competencies, leading practices, and program policies.
- Drive resolution of risks, issues, and dependencies; facilitate working sessions and stakeholder reviews to maintain progress, clear ownership, and documented decisions.
- Provide portfolio-level reporting on delivery status, risks, milestones, and maintenance priorities, and support continuous improvement of credential governance and exam-development operations.
- Leverage AI technologies throughout workflows to promote innovation and enhance efficiency, quality, and decision-making.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion.
- Short-term and long-term disability.
- Life insurance and AD&D.
- Supplemental life insurance for employees, spouses, and children.
- Health care and dependent care Flexible Spending Accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Flexible or accrued vacation, depending on employee eligibility and position.
- 11 paid holidays.
- Paid sick leave.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal benefits.
- Voluntary auto, homeowner, and pet insurance benefits.
- Bonus and equity may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
