Senior Exam Development Program Manager, NetSuite Certification

Oracle•United States,

10h•$90,100 - $209,500

About The Position

The Senior Exam Development Program Manager shapes the strategy, governance, and operating model for the global NetSuite certification credential portfolio. The role leads strategy, development, maintenance, and continuous improvement of certification exams and related credentials, ensuring assessments are valid, reliable, secure, scalable, and legally defensible. The position partners with senior leaders, subject matter experts, product teams, Customer Education, assessment vendors, and other cross-functional stakeholders. It leads a broad portfolio of exam-development workstreams, establishes governance and documentation standards, manages dependencies, and drives initiatives through completion. The role also uses AI responsibly to improve exam-development efficiency, quality, decision-making, and operations. The position is open in the US and Canada, with a strong preference for candidates located in Austin, Texas, or Nashville, Tennessee. Travel may be required up to 10% of the time.

Requirements

At least 6 years of experience in certification exam development and certification programs, including leading complex programs or portfolios.
Bachelor's degree in education, learning and development, or a related field, or equivalent relevant experience.
Success leading job task analyses, training and guiding item writers, facilitating technical reviews with senior subject matter experts, and participating in or leading standard-setting exercises.
Strong knowledge of psychometrics, assessment quality, exam development, and certification-industry standards, with the ability to apply that expertise to high-stakes credential decisions.
Ability to define portfolio strategy, apply governance and operating frameworks, and execute across concurrent, interdependent initiatives.
Significant experience partnering across product, education, technical, vendor, and senior leadership teams to translate business priorities into requirements, plans, and measurable deliverables.
Experience managing complex delivery plans, management-level status reporting, risks and dependencies, decision tracking, and stakeholder communications.
Strong written and verbal communication skills, including the ability to influence senior leaders and clearly explain complex assessment, credential, and program decisions.
Ability to travel up to 10% of the time.

Nice To Haves

Professional certification in program or project management, assessment, credentialing, or a related discipline.
Familiarity with enterprise software training programs.
Experience leading certification programs for enterprise software, cloud technology, or professional services audiences.
Expertise with credentialing models, certification frameworks, assessment quality standards, exam maintenance, and exam-security practices.
Strong command of developing exam blueprints, item-writing workflows, managing subject matter experts, exam forms, standard setting, and psychometric analysis.
Strong attention to detail and ability to identify systemic risks, inconsistencies, and process gaps and turn findings into scalable solutions.
Analytical skills and experience using dashboards, scorecards, KPI reporting, and data visualization to guide portfolio decisions.
Proficiency with item-banking tools such as Webassessor and Item Workshop.
Experience using AI-enabled tools responsibly to improve program operations, assessment quality, and decision-making.

Responsibilities

Execute the strategy, roadmap, and end-to-end lifecycle governance for the NetSuite certification exam portfolio, from initiation through release, maintenance, and retirement.
Plan delivery across concurrent certification initiatives, setting priorities, schedules, milestones, dependencies, risk registers, and stakeholder reporting.
Define and maintain scalable frameworks, standards, tools, and operating rhythms for job task analyses, exam blueprints, item development, review, approval, release readiness, and post-launch maintenance.
Collaborate with psychometric and assessment vendors on item performance analysis, standard-setting activities, and defensible credential decisions.
Partner with cross-functional stakeholders and senior subject matter experts to translate product strategy, customer needs, and role requirements into high-quality certification assessments.
Apply rigorous governance to exam content, credential requirements, and approvals.
Monitor product releases, candidate feedback, and exam-performance insights to identify, prioritize, and drive credential and exam updates.
Ensure certification exams and related materials reflect current product functionality, role-based competencies, and leading practices across the credential portfolio.
Resolve complex risks, issues, and dependencies; facilitate decision-making, establish clear ownership, and escalate blockers or platform defects when needed.
Build and maintain portfolio health reporting, dashboards, and decision-ready insights on delivery status, quality, risks, candidate outcomes, and maintenance priorities.
Use AI technologies responsibly to improve efficiency, quality, decision-making, and exam-development operations.