Learning and Development Certification Learning Manager

Microsoft • Redmond, WA

3d

About The Position

Microsoft Advertising is seeking a Learning and Development Certification Learning Manager to design, manage, and scale certification programs that educate learners and validate their knowledge, skills, and readiness. The role partners with subject matter experts, business stakeholders, instructional designers, and training delivery teams to develop certification pathways that support skill attainment, professional credibility, and measurable business outcomes.

The manager will oversee the evolution of learning management system platforms and related learning technology, including strategy, design, content creation, execution, promotion, and measurement. The role brings together learning and development, assessment design, credentialing practices, learning technology, and program management to ensure certifications are rigorous, scalable, data-driven, and aligned with business needs.

The role is part of Microsoft Advertising’s global Sales, Marketing, and Operations organization. Starting August 10, 2026, Microsoft AI employees who live within 50 miles of a designated U.S. Microsoft office or 25 miles of a designated non-U.S. office are expected to work from the office at least three days per week. This expectation is subject to local law and may vary by jurisdiction.

Requirements

• Master's degree or equivalent and at least 3 years of experience in learning and development, relevant technical roles, business development, quota management, human resources, customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education; or bachelor's degree or equivalent and at least 5 years of experience in the listed areas; or equivalent experience.
• Experience in learning and development, relevant technical roles, business development, field or sales, human resources, customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education.
• Ability to partner with subject matter experts, business stakeholders, and cross-functional teams to develop and manage certification programs.
• Knowledge of instructional design principles, learning content development, assessment design, credentialing practices, learning technology, and program management.

Nice To Haves

• Master's degree or equivalent and at least 8 years of experience in learning and development, relevant technical roles, business development, field or sales, human resources, customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education; or bachelor's degree or equivalent and at least 12 years of experience in the listed areas; or equivalent experience.
• Microsoft Fundamentals Certification.
• Coaching certification, such as International Coaching Federation certification.
• Project and/or Program Management Professional certification.
• Archival or related certifications.

Responsibilities

• Own and evolve the Microsoft Advertising external certification program strategy and roadmap with stakeholders to support business goals, product priorities, and learner development.
• Lead the transition of on-demand learning to a new platform, managing the program, schedule, leadership updates, and cross-team accountability.
• Partner with business leaders and cross-functional teams to define certification priorities, requirements, and measures of success.
• Lead the end-to-end certification lifecycle, including governance, operational readiness, launch planning, maintenance, and data-based refresh cycles.
• Collaborate with subject matter experts to develop, maintain, and evolve certification content, standards, and frameworks in response to business needs and industry trends.
• Design and develop engaging, learner-centric, interactive learning content aligned with business objectives and proven instructional design principles.
• Establish an AI-first content approach, deciding when to use assistants versus manually curate or create content.
• Provide guidance on data analytics to evaluate trends, communicate insights, identify capability gaps, improve benchmarking, and set learner-centric priorities.
• Partner with Marketing, Sales, and other teams on promotional opportunities to highlight new content and grow the audience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager