Manager, Learning & Certification Architecture

Harvey • San Francisco, CA

6d • $140,000 - $216,000

About The Position

Harvey is hiring a Manager, Learning & Certification Architecture to define how customers learn to use Harvey and build a scalable system for producing learning materials. The role owns learning and certification strategy across Harvey Academy, the Help Center, and in-product education, including defining target personas, learning outcomes, and appropriate formats. It also designs agentic workflows that draft content from product sources and establishes quality standards and review steps before publication. This is a hands-on leadership role that includes producing content and guiding a team of learning experience designers and a certification developer.

Requirements

• At least 5 years of experience in learning experience design, instructional design, or learning architecture for a technical product, including at least 2 years of leadership experience.
• A track record of building a leveled, persona-based curriculum or certification program from scratch, including competency models, assessments, and pass standards.
• Hands-on production skill in at least two of long-form writing, video, or audio.
• Fluency with AI tools in personal work and experience designing workflows where models draft and people review.
• Experience operating a CMS (such as Sanity) and an LMS (such as Skilljar), and using learning data to set priorities and measure results.

Nice To Haves

• Experience teaching lawyers or other professionals, or familiarity with CLE accreditation.

Responsibilities

• Build a leveled, persona-based curriculum for associates, partners, knowledge managers, in-house counsel, and administrators, with clear outcomes and assessments from first use through certified practitioner.
• Define Harvey certification, including competencies, exam design, pass standards, recertification, and credential issuance and verification.
• Diagnose learning needs, select appropriate formats such as Help Center articles, in-product walkthroughs, videos, courses, or exams, and produce content in writing, video, and audio.
• Design agentic content-production workflows, including instructional standards, review gates, and rubrics that content must meet before publication.
• Own publishing, maintenance, and localization across learning surfaces, coordinating with Engineering and Localization so product releases update all affected assets.
• Guide learning experience designers and a certification developer.
• Work with Product, Product Marketing, Customer Success, Support, and Legal Engineering on release readiness and learning success metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed