Manager, Learning & Certification Architecture

Harvey • New York, NY

6d • $140,000 - $216,000

About The Position

Harvey is hiring a Manager, Learning & Certification Architecture to define how customers learn to use Harvey and build a scalable learning system. The role owns learning and certification strategy across Harvey Academy, the Help Center, and in-product education, including identifying learner personas, defining learning outcomes, and selecting formats suited to each learning need. Because Harvey releases product updates weekly, the manager will also design agentic workflows that draft learning content from product sources and establish quality standards and review steps before publication. This hands-on leadership role includes producing learning content and guiding a team of learning experience designers and a certification developer.

Requirements

• At least 5 years of experience in learning experience design, instructional design, or learning architecture for a technical product.
• At least 2 years of leadership experience.
• Track record of building a leveled, persona-based curriculum or certification program from scratch, including competency models, assessments, and pass standards.
• Hands-on production skill in at least two of the following: long-form writing, video, or audio.
• Fluency with AI tools in personal work and experience designing workflows in which models draft and people review.
• Experience running a CMS (such as Sanity) and an LMS (such as Skilljar), and using learning data to set priorities and measure results.

Nice To Haves

• Experience teaching lawyers or other professionals, or familiarity with CLE accreditation.

Responsibilities

• Build a leveled, persona-based curriculum for associates, partners, knowledge managers, in-house counsel, and administrators, with outcomes and assessments from first use through certified practitioner.
• Define Harvey certification, including competencies, exam design, pass standards, recertification, and credential issuance and verification.
• Assess learning needs, select an appropriate format, and produce content in writing, video, and audio.
• Design agentic content-production workflows, including instructional standards, review gates, and quality rubrics.
• Own publishing, maintenance, and localization across learning surfaces, coordinating with Engineering and Localization so product releases are reflected in affected assets.
• Guide learning experience designers and a certification developer.
• Collaborate with Product, Product Marketing, Customer Success, Support, and Legal Engineering on release readiness and learning success metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed