Manager, Learning Services

MIT • Cambridge, MA

8d

About The Position

The Manager, Learning Services, in Human Resources, manages the Learning Services Team, which provides maintenance, development, and operational support for the Institute-wide Learning Management System (LMS). The team supports professional, compliance, and workforce training—not academic course delivery or academic learning technologies. The manager advises institute training providers on learning strategy and implementation, including high-volume compliance and regulatory training, and supervises, coaches, and provides backup for 2–4 employees with specialized responsibilities. The manager fosters a team culture of expertise, responsiveness, and exceptional customer service.

The role partners with functional, technical, and project stakeholders to ensure the LMS integrates effectively with related identity-management, data-platform, and vendor systems. It leads and contributes to implementation of the Oracle LMS as part of MIT’s multi-year ERP transformation, including requirements gathering, business process design, configuration decisions, data conversion, testing, training, change management, go-live readiness, and post-implementation support. Following go-live, the manager assesses opportunities for strategic improvements, expanded functionality, and enhancements.

Requirements

• Bachelor’s degree.
• A minimum of five years of related experience.
• Supervisory experience.

Nice To Haves

• Master’s degree.
• Experience with Learning Management Systems (LMS) in a complex environment.
• Experience with Oracle LMS.
• MIT experience.
• Leadership capability to drive training compliance achievement Institute-wide.
• Excellent communication skills and a commitment to exceptional customer service.
• Exceptional analytical skills, with an emphasis on training data management and oversight.
• Cognos experience.
• Ability to design and manage both detailed and high-level processes.
• Ability to research and resolve technical and process problems quickly and accurately.
• Capacity to learn software applications quickly.
• Ability to work collaboratively.

Responsibilities

• Manage the Learning Services Team and its maintenance, development, and operational support for the Institute-wide LMS.
• Advise institute training providers on learning strategy and implementation, including high-volume compliance and regulatory training.
• Supervise, coach, and provide backup for a staff of 2–4 employees with specialized responsibilities.
• Foster a team culture of expertise, responsiveness, and exceptional customer service.
• Partner with functional, technical, and project stakeholders to support effective LMS integration with identity-management, data-platform, and vendor systems.
• Lead and contribute to Oracle LMS implementation as part of MIT’s multi-year ERP transformation.
• Support requirements gathering, business process design, configuration decisions, data conversion, testing, training, change management, go-live readiness, and post-implementation support.
• Assess post-go-live opportunities for strategic improvements, expanded functionality, and enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager