Learning Manager

Whoop

2d•€60,000 - €90,000

About The Position

WHOOP is hiring a Learning Manager to lead the development, execution, and continuous improvement of scalable learning programs across its global Membership Services organization. The role leads a team of learning professionals, oversees the learning technology ecosystem, and builds learning experiences that accelerate employee proficiency and elevate the member experience. The Learning Manager partners with cross-functional leaders to translate business priorities into learning solutions, using data, technology, and modern learning methodologies to improve employee performance and operational effectiveness. For candidates in Ireland, the role is based in WHOOP’s Limerick office. The successful candidate must be authorized to work in Ireland and prepared to work from the designated office as required. WHOOP is an Equal Opportunity Employer committed to diversity and an inclusive environment. The anticipated salary range is €60,000–€90,000 gross annually. Eligible employees receive access to locally applicable benefits programs; final compensation depends on qualifications, experience, and role requirements.

Requirements

At least 6 years of experience in Learning & Development, Training, Learning Operations, or a related field.
At least 2 years of direct people management experience.
Demonstrated experience developing and executing learning strategies, onboarding programs, and ongoing employee development initiatives that improve proficiency and support measurable business outcomes.
Experience leading, coaching, and developing learning professionals, establishing priorities, driving accountability, and fostering a collaborative, high-performing team environment.
Experience managing or overseeing Learning Management Systems (LMS), including platform administration, governance, reporting, and optimization.
Strong understanding of adult learning principles, instructional design methodologies, and learning evaluation frameworks.
Experience translating complex information into engaging, effective learning experiences.
Analytical and problem-solving skills, including the ability to use learning data, employee performance metrics, and operational insights to evaluate program effectiveness and inform strategic decisions.
Strong project management, communication, and cross-functional collaboration skills; ability to influence stakeholders, manage competing priorities, and execute in a fast-paced environment.
Commitment to embracing and leveraging AI tools in day-to-day tasks while ensuring AI-assisted work meets the same quality standards as personal contributions.
For Ireland candidates: authorization to work in Ireland and readiness to work from WHOOP’s designated Limerick office as required.

Nice To Haves

Experience with enterprise learning technologies or LMS implementations.
Experience supporting global customer service, contact center, or BPO environments.

Responsibilities

Define and execute a comprehensive learning strategy and roadmap aligned with Membership Services priorities.
Oversee scalable learning programs in new-hire onboarding, continuing education, product readiness, systems training, and employee development to accelerate speed to competency and improve operational performance.
Lead, coach, and develop a team of learning professionals; establish performance expectations, accountability, and professional growth opportunities; and cultivate a collaborative, innovative, results-driven culture.
Oversee the strategy, governance, administration, and optimization of the Learning Management System (LMS) and broader learning technology ecosystem.
Identify opportunities to use automation, AI-powered tools, and emerging technologies to improve learning experiences, streamline workflows, and scale global learning delivery.
Guide development of engaging, accessible, performance-based learning experiences grounded in adult learning principles and modern instructional design methodologies.
Establish consistent learning standards, trainer certification processes, and quality assurance practices across internal teams and global Business Process Outsourcing (BPO) partners.
Establish learning KPIs, reporting frameworks, and evaluation processes that connect learning investments to measurable business outcomes.
Use learning analytics and operational performance data to identify improvements, strengthen employee readiness, and demonstrate impact on productivity, quality, and member experience.
Partner with Membership Services leadership and collaborate with Operations, Quality, Knowledge Management, HR, Product, and Technology teams.
Identify capability gaps, prioritize learning initiatives, and lead training readiness efforts supporting business needs, organizational change, and global growth.