Senior Manager, Identity, Product Growth & Monetization

Rubrik Job Board•Palo Alto, CA

15h•$182,300 - $282,500

About The Position

The Senior Manager of Retention owns product strategy for improving customer retention across customer segments, from fast-growing SMBs to Fortune 500 companies. Reporting to the Head of Product Growth, the role develops and executes customer-value-aligned product monetization and business model strategies. It partners with Product, Renewals, Support, Data, Sales, Customer Success, and Analytics to identify churn signals, reduce friction, strengthen customer loyalty, and scale re-engagement tactics. The Product Growth team is part of Product Management and reports into Rubrik’s Chief Product Officer. The role uses customer feedback, data, and experimentation to shape customer experiences, equip Customer Success teams, influence the product roadmap, and continually optimize retention and churn outcomes. The successful candidate is analytical and curious, skilled in financial modeling, and able to distill complexity into concise strategies and communicate them clearly in written and visual formats. A strong sense of ownership, ability to execute, and passion for technical products are important.

Requirements

BA/BS degree.
At least 6 years of experience in pricing, management consulting, investment banking, product management, or business operations.
Strong analytical skills, including the ability to translate financial models into executive-facing content.
Strong passion for technical products.
Strong verbal and written communication skills and meticulous attention to detail.
Ability to understand customers, markets, and technologies to drive monetization and business model strategy.
Ability to distill complexity into clear, concise strategy and communicate it in written and visual form.
Scrappy, execution-oriented approach and a strong sense of ownership.

Nice To Haves

Top MBA preferred, but not required.

Responsibilities

Collaborate with cross-functional teams, including Customer Success, Product Management, and Analytics, to reduce churn and improve customer retention.
Create and implement customer experiences that proactively address pain points and reinforce product value.
Gather the voice of the customer and share insights with cross-functional teams to inform improvements and lessons learned.
Create playbooks and resources that empower Customer Success to conduct impactful conversations and deliver a compelling value proposition.
Use data-driven insights to identify behaviors correlated with churn risk and execute strategies to mitigate those risks.
Monitor retention and churn KPIs, continually optimizing efforts to align with growth objectives.
Collaborate with Product teams to influence the product roadmap based on customer feedback and unmet needs.
Test, learn, and iterate quickly to drive continuous improvement and deliver value at high velocity.
Develop and execute product monetization and business model strategies aligned with customer value.