Senior Manager, Retail – Veilance

ARC'TERYX • Vancouver, BC

27d • CA$126,000 - CA$150,000 • Hybrid

About The Position

As the Senior Manager, Retail - Veilance, you are accountable for defining and advancing the global Veilance retail strategy, standards, and experience across all regions. You play a critical role in shaping how Veilance shows up in physical environments, ensuring a globally consistent, premium, system-led guest experience across standalone stores, shop-in-shop, and pop-up formats. You enable retail performance through strategic direction, store experience optimization, and cross-regional alignment impacting key levers including productivity, full-price sell-through, client development, and retention. You act as a global integrator and leader, setting direction, driving adoption, and influencing execution across regions. Through strong cross-functional leadership and operational discipline, you ensure retail is fully aligned with Veilance’s marketplace strategy and long-term brand ambition.
This role is based out of our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.
The Veilance team is made up of innovative problem solvers who thrive on collaboration. Fueled by curiosity, we take an immersive approach to understanding future needs in city environment then design, test, and validate high–end product solutions.
The Global Marketplace team defines global distribution strategies, sets commercial frameworks, and enables regions to execute with consistency, discipline, and brand integrity to drive sustainable business expansion.

Requirements

• 8+ years of experience in retail, commercial or marketplace roles within premium, luxury, or design-led brands
• 5+ years’ demonstrated experience leading teams and/or projects
• Demonstrated experience defining strategy and driving adoption across complex, global, multi-region retail environments
• Proven ability to influence commercial performance indirectly through store experience, frameworks, and cross-functional alignment
• Strong capability in leading cross-functional alignment and enabling execution across multiple teams, geographies, retail and corporate environments
• Highly strategic while maintaining strong operational rigor, with the ability to translate vision into clear retail execution
• Experience owning P&L within a project or a function
• Understanding of the end-to-end product processes
• Experience with New Store Openings (NSOs)
• Strong communication and presentation skills, with the ability to translate complexity into clear direction, tools, and actions
• Comfortable operating in ambiguity, complexity, and evolving retail environments, and can bring clarity and structure when needed
• Strong analytical mindset and are able to translate retail performance signals and guest behavior into clear recommendations and actions
• Naturally collaborative, with a strong ability to influence stakeholders and lead through alignment rather than authority

Responsibilities

• Owning the definition and global rollout of Veilance retail strategy, frameworks, and standards
• Defining the global retail vision, guiding principles, and store experience standards
• Establishing clear “what good looks like” benchmarks across all physical environments
• Leading global alignment and driving adoption across regions
• Acting as the primary point of accountability for retail consistency and execution quality
• Identifying strategic gaps and shaping retail roadmap, priorities, and improvements
• Leading how Veilance shows up across physical retail globally, ensuring premium execution and disciplined brand expression, with efficient, scalable delivery
• Defining the end-to-end in-store guest experience (hosting, service, journey flow)
• Guiding the retail expression across formats (standalone, shop-in-shop, pop-up)
• Partnering on spatial, fixture, and Visual Merchandising (VM) standards with Store Development and Global Standards teams
• Defining storytelling, product presentation, and system-based selling principles
• Aligning inventory strategy with presentation and selling (depth, flow, and availability) to support performance and experience
• Leading roadmap planning and key projects, aligning priorities across regions
• Manage budgets and drive cost-efficient delivery of retail initiatives
• Enabling consistent, high-quality retail execution by partnering with regional teams to build capabilities and drive alignment
• Co-developing and deploying retail tools with regions to ensure relevance and adoption
• Enabling cross functional teams through targeted training and capability building
• Partnering with regions to elevate execution discipline, commercial acumen, and consistency
• Identifying capability gaps and operational friction to co-create solutions
• Simplifying processes and clarifying standards to unlock regional performance
• Driving cross-functional alignment to ensure cohesive execution across all retail touchpoints.
• Translating retail performance signals into actionable strategic direction
• Owning global visibility on retail performance, across key metrics such as productivity, conversion, sell-through, full-price mix, and retention
• Identifying risks, opportunities, and growth levers across store networks
• Translating insights into clear recommendations and action plans
• Partnering with Merchandising, Planning, and Supply Chain teams to inform decisions
• Balancing short-term performance with long-term brand equity and store experience quality
• Defining next-generation retail service models and clienteling frameworks
• Influencing retail expansion strategies across key global cities
• Defining how retail integrates into the broader Veilance marketplace ecosystem

Benefits

• Extended health, dental, and vision coverage
• Mental health support
• Fertility benefits
• Gender-affirming care
• 24/7 Employee Assistance Program (EAP)
• RRSP matching
• Eligibility for Arc'teryx Annual Incentive Plan
• Access to Employee Stock Purchase program (ESPP) where applicable
• Paid time off
• Wellness time
• No Wasted Day program (dedicated paid days to get outside & explore)
• Parental leave top-up
• Nesting period for new parents
• Professional development opportunities
• Arc'teryx Academies (outdoor skill-building events)
• Employee Belonging Councils
• Access to employee discounts and Pro Deals (exclusive discounted pricing on gear)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed