Program Manager, Global Digital Veilance
About The Position
As the Program Manager, Global Digital Veilance, you will play a key role in managing programs, projects, and processes for Veilance digital experiences, as these are brought to life across eCommerce and Technology. You will be responsible for bringing the Global and Regional Digital Veilance strategy to life and managing the Digital Veilance road-mapping process. As a sub-brand operating within the Arc'teryx digital ecosystem, Veilance requires a distinct digital expression that reflects its position as the solution for the city and delivers a premium guest experience. The Program Manager, Global Digital Veilance is responsible for driving digital initiatives that enhance guest acquisition, retention, satisfaction, and lifetime value while supporting global eCommerce revenue targets. Working across Brand, Commercial, Regional, and Digital teams, this role ensures Veilance is represented through a cohesive, elevated, and differentiated digital experience worldwide.
Requirements
- A Bachelor’s degree in Business or a related field or 5+ years of experience in Digital Program Management or eCommerce Strategy
- Strong collaborator who can communicate effectively in multiple business areas and technical levels
- Problem solver who can work within limited resources to develop and optimize processes and programs
- Experience working directly development teams and familiarity with web, mobile, and Ecommerce technology
- Experience working directly with brand and creative teams
- Experience managing cross-functional programs and projects
- Experience with project management software (JIRA and Confluence)
- Experience working in agile methodologies and iterative development processes
- Experience visualizing and documenting workflows
- Experience building detailed plans and maintaining RACIs
- Ability to manage and prioritize multiple projects in a deadline-driven environment
- Ability to adapt to complex situations and turn them into organized processes and programs
- Inspires breakthrough thinking, change, and continuous improvement
Nice To Haves
- Passion for getting outside and living it
Responsibilities
- Representing and leading Veilance through the Digital roadmap planning process
- Developing business cases including ROI calculations and executive summaries
- Expertly leading discovery across Veilance, Marketing, and eCommerce teams to build a clear long-term strategic plan and annual operating plan for Digital Veilance
- Intaking and balancing regional and global requests to ensure Veilance brand consistency and localized digital guest experiences
- Managing resource budgets and facilitating the delivery of multiple roadmap projects and programs as they relate to Digital Veilance
- Developing new Digital Veilance programs which are designed to meet strategic business objectives and deliver on commercial KPIs
- Building new tools to support road-mapping, and existing/net new programs (e.g. Workflows, Jira boards, Automation rules)
- Maximizing the value that the Veilance team can bring to the organization and the guest experience by advocating for and building new programs from conception to execution
- Leading optimizations within road-mapping and budgeting processes to ensure high-impact programs are prioritized and data-driven
- Developing new communication plans that showcase the value of the Digital Veilance experience across eCommerce, Digital Marketing, and more
- Proposing and building new processes, programs, and projects to support our continued transformation from Global to Regional – especially as it relates to Veilance working models
- Proposing new enhancements to the Digital and Veilance teams’ cross-functional workflow beyond Roadmap projects and programs
- Evaluating and developing new ways of working to maximize efficiency, collaboration and guest value
- Developing new standards and frameworks for Veilance’s Regional and Global Digital roadmap planning.
Benefits
- Extended health, dental, and vision coverage
- Mental health support
- Fertility benefits
- Gender-affirming care
- 24/7 Employee Assistance Program (EAP)
- RRSP matching
- Eligibility for Arc'teryx Annual Incentive Plan
- Access to Employee Stock Purchase program (ESPP) where applicable
- Paid time off
- Wellness time
- No Wasted Day program (dedicated paid days to get outside & explore)
- Parental leave top-up
- Nesting period for new parents
- Professional development opportunities
- Arc'teryx Academies (outdoor skill-building events)
- Employee Belonging Councils
- Access to employee discounts and Pro Deals (exclusive discounted pricing on gear)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
