Udemy- Senior Manager, Renewals, Americas

Coursera

11h•$132,600 - $166,000•Hybrid

About The Position

The Senior Manager, Renewals for the Americas leads a team of Renewals professionals within Coursera’s Enterprise inside sales function, driving customer retention and recurring revenue growth. Reporting to the Vice President of Global Renewals, this operational and people leader aligns execution with the Chief Revenue Officer’s Go-To-Market strategy and builds partnerships across Sales, Customer Success, Legal, Deal Desk, and Sales Enablement. The role focuses on leading the team through growth and change while delivering predictable, sustainable revenue outcomes. This is a hybrid role in Udemy’s Denver office. The compensation range in Denver is $132,600–$166,000, and the position is eligible for equity in addition to base salary.

Requirements

At least 3 years of direct people-management experience in SaaS or B2B software renewals, account management, or inside sales.
Proven track record managing and developing high-performing, quota-carrying teams.
Background in SaaS recurring-revenue models, subscription dynamics, and Go-To-Market strategy.
Demonstrated ability to operate effectively in fast-paced, high-growth, or changing organizational environments.
Ability to manage stakeholders and collaborate effectively across Legal, Deal Desk, Customer Success, and executive leadership.
High-empathy, high-accountability leadership approach and commitment to people management, coaching, and team enablement.

Responsibilities

Lead, coach, and inspire a high-performing team through active coaching, one-to-one mentorship, career pathing, and performance management.
Foster continuous learning, accountability, and operational excellence; champion change management and guide the team through evolving business models, Go-To-Market integrations, and process enhancements.
Own renewal execution strategy for the assigned region or segment and ensure target attainment and customer retention metrics, including GRR and NRR.
Partner with Field Sales Leadership, Customer Success, and Account Executives to align on strategic accounts, risk mitigation, and expansion opportunities.
Drive forecast accuracy and pipeline visibility for senior leadership reporting.
Collaborate with Deal Desk and Legal to streamline contract structures, redlines, and commercial terms to shorten deal cycles.
Coordinate with Customer Success and Professional Services to identify churn risk proactively and align on value realization strategies.
Partner with Sales Enablement and People Partners to improve onboarding, skill development, and team engagement.