Udemy- Senior Manager, Renewals, Americas

Cousera Internal Rehire Job Board•Denver, CO

10h•$132,600 - $166,000•Hybrid

About The Position

The Senior Manager, Renewals for the Americas leads a team of Renewals professionals responsible for retention and recurring revenue growth across Coursera's Enterprise inside sales function. The role combines operational and people leadership, aligning with the Chief Revenue Officer's Go-To-Market strategy and partnering across Sales, Customer Success, Legal, Deal Desk, and Sales Enablement. The position leads the team through business growth and change while delivering predictable, sustainable revenue outcomes. This is a hybrid role in Udemy's Denver office. The role reports to the Vice President of Global Renewals. Compensation includes a base salary and equity; the stated Denver salary range is $132,600–$166,000.

Requirements

At least 3 years of direct people-management experience in SaaS or B2B software renewals, account management, or inside sales.
A proven track record of managing and developing high-performing, quota-carrying teams.
Background in SaaS recurring-revenue models, subscription dynamics, and go-to-market strategy.
Demonstrated ability to operate effectively in fast-paced, high-growth, or changing organizational environments.
Ability to manage stakeholders and collaborate effectively across Legal, Deal Desk, Customer Success, and executive leadership.
High-empathy, high-accountability leadership and a genuine commitment to people management, coaching, and team enablement.

Responsibilities

Lead, coach, and inspire Renewals professionals through active coaching, one-to-one mentorship, career pathing, and performance management.
Foster continuous learning, accountability, and operational excellence, and lead change initiatives as business models, go-to-market integrations, and processes evolve.
Own renewal execution strategy for the assigned region or segment, ensuring target attainment and customer retention metrics, including GRR and NRR.
Partner with Field Sales Leadership, Customer Success, and Account Executives on strategic accounts, risk mitigation, and expansion opportunities.
Drive forecast accuracy and pipeline visibility for senior leadership reporting.
Work with Deal Desk and Legal to streamline contract structures, redlines, and commercial terms to shorten deal cycles.
Coordinate with Customer Success and Professional Services to identify churn risks and align on value realization strategies.
Partner with Sales Enablement and People Partners to improve onboarding, skill development, and team engagement.