Udemy- Senior Manager, Renewals, Americas

Coursera Sourcing•Denver, CO

10h•$132,600 - $166,000•Hybrid

About The Position

The Senior Manager, Renewals for the Americas leads a team of Renewals professionals responsible for high retention rates and recurring revenue growth across Coursera’s Enterprise inside sales function. Reporting to the Vice President of Global Renewals, this role combines operational and people leadership and aligns with the Chief Revenue Officer’s Go-To-Market strategy. The role partners with Sales, Customer Success, Legal, Deal Desk, and Sales Enablement to deliver predictable, sustainable revenue outcomes while guiding the team through growth and change. This is a hybrid role in Udemy’s Denver office. The position offers a base salary and is eligible for equity. The compensation range for Denver is $132,600–$166,000.

Requirements

At least 3 years of direct people-management experience in SaaS or B2B software renewals, account management, or inside sales.
A proven track record of managing and developing high-performing, quota-carrying teams.
Background in SaaS recurring-revenue models, subscription dynamics, and Go-To-Market strategy.
Demonstrated ability to operate effectively in fast-paced, high-growth, or changing organizational environments.
Ability to manage stakeholders and collaborate effectively across Legal, Deal Desk, Customer Success, and executive leadership.
High-empathy, high-accountability leadership and a commitment to people management, coaching, and team enablement.

Responsibilities

Lead, coach, and inspire a high-performing team of Renewals professionals through coaching, one-on-one mentorship, career pathing, and performance management.
Foster continuous learning, accountability, and operational excellence, and lead change-management initiatives as business models, go-to-market integrations, and processes evolve.
Own regional or segment renewal execution strategy and ensure target attainment and customer-retention metrics, including GRR and NRR.
Partner with Field Sales Leadership, Customer Success, and Account Executives to align on strategic accounts, risk mitigation, and expansion opportunities.
Drive forecast accuracy and pipeline visibility for senior leadership reporting.
Work with Deal Desk and Legal to streamline contract structures, redlines, and commercial terms and shorten deal cycles.
Coordinate with Customer Success and Professional Services to identify churn risk proactively and align on value-realization strategies.
Partner with Sales Enablement and People Partners on onboarding improvements, skill development, and team engagement initiatives.