Udemy- Senior Manager, Renewals, Americas

Coursera•Denver, CO

2d•Hybrid

About The Position

The Senior Manager, Renewals for the Americas leads a team of Renewals professionals within Coursera’s Enterprise inside sales function, driving customer retention and recurring revenue growth. Reporting to the Vice President of Global Renewals, this role combines operational and people leadership and works in alignment with the Chief Revenue Officer’s Go-To-Market strategy. The position partners across Sales, Customer Success, Legal, Deal Desk, and Sales Enablement to deliver predictable, sustainable revenue outcomes while guiding the team through business growth and change. This is a hybrid role based in Udemy’s Denver office. The Denver compensation range is $132,600–$166,000, plus equity eligibility. Compensation depends on job-related skills, qualifications, and experience.

Requirements

At least 3 years of direct people-management experience in SaaS or B2B software renewals, account management, or inside sales.
Proven track record managing and developing high-performing, quota-carrying teams.
Background in SaaS recurring-revenue models, subscription dynamics, and Go-To-Market strategy.
Demonstrated effectiveness in fast-paced, high-growth, or changing organizational environments.
Ability to manage stakeholders and collaborate effectively across Legal, Deal Desk, Customer Success, and executive leadership.
High-empathy, high-accountability leadership and a genuine commitment to people management, coaching, and team enablement.

Responsibilities

Lead, coach, and inspire Renewals professionals through active coaching, one-on-one mentorship, career pathing, and performance management.
Foster continuous learning, accountability, and operational excellence, and lead change-management initiatives amid evolving business models, Go-To-Market integrations, and process enhancements.
Own renewal execution strategy for the assigned region or segment, ensuring target attainment and customer retention metrics, including GRR and NRR.
Partner with Field Sales Leadership, Customer Success, and Account Executives on strategic accounts, risk mitigation, and expansion opportunities; drive forecast accuracy and pipeline visibility for senior leadership reporting.
Collaborate with Deal Desk and Legal to streamline contract structures, redlines, and commercial terms and shorten deal cycles.
Coordinate with Customer Success and Professional Services to identify churn risk proactively and align on value-realization strategies.
Partner with Sales Enablement and People Partners to improve onboarding, skill development, and team engagement.