Senior Manager - Reefer Fleet Reliability & Technical Support

Charger Logistics Inc•Dallas, TX

About The Position

Charger Logistics Inc. is seeking an experienced transport refrigeration professional to lead technical troubleshooting, equipment reliability, and breakdown escalation across its North American refrigerated trailer operations in Canada, the United States, and Mexico. The role is intended for someone with substantial hands-on experience repairing refrigerated trailers and advanced expertise with Thermo King and/or Carrier Transicold equipment, combined with the leadership and communication skills to address complex failures and support operational teams. The Senior Manager will serve as a senior technical escalation point, provide guidance during roadside breakdowns and temperature-control incidents, and help protect cargo by coordinating effective repair and recovery plans. The role also develops technicians through coaching, training, standardized procedures, and knowledge sharing; improves preventive maintenance and fleet reliability; and works with OEMs and external service providers on technical issues, repairs, warranties, and training. The position collaborates with maintenance, operations, dispatch, account management, customer service, and senior leadership. It supports incident investigations, customer-facing technical explanations, corrective-action reporting, and clear communication of critical equipment issues. The role is based at one of the company’s North American operating locations, with periodic travel to terminals, maintenance facilities, and manufacturer locations, and participation in a structured critical-incident escalation rotation. Salary will be determined based on experience and qualifications.

Requirements

8–12+ years of relevant experience in transport refrigeration, including significant hands-on equipment repair experience.
Advanced knowledge of Thermo King and/or Carrier Transicold refrigeration systems.
Proven experience diagnosing complicated refrigeration, diesel, electrical, and control-system failures.
Experience with refrigerated trailers and commercial temperature-controlled transportation.
Previous experience as a senior technician, master technician, technical supervisor, workshop supervisor, or technical service manager.
Ability to guide and train technicians with different levels of experience.
Strong communication skills and ability to work with technical personnel and business stakeholders.
Experience coordinating with repair vendors and manufacturer service networks.
Sound operational judgment under pressure, particularly during temperature-sensitive cargo incidents.
Comfort using diagnostic software, telematics systems, maintenance records, and fleet management applications.
Willingness to travel periodically to terminals, maintenance facilities, and manufacturer locations.
Ability to participate in a structured critical-incident escalation rotation.

Nice To Haves

Thermo King or Carrier manufacturer training and advanced technical certifications.
Previous experience managing refrigerated equipment across multiple terminals.
Experience supporting large asset-based trucking or refrigerated transportation companies.
Experience with manufacturer warranty programs and root-cause failure investigations.
Knowledge of reefer telematics and remote equipment monitoring.
Applicable professional or refrigerant-handling certifications.
Bilingual English/Spanish capabilities, particularly for candidates supporting Mexico and cross-border operations.
Formal engineering education; it is welcome but not mandatory for candidates with demonstrated exceptional technical experience.

Responsibilities

Serve as the senior technical escalation point for difficult reefer equipment failures and recurring problems.
Diagnose refrigeration, mechanical, electrical, diesel-engine, and electronic-control issues.
Interpret Thermo King and Carrier fault codes, alarm histories, temperature data, and diagnostic reports.
Provide remote technical guidance to breakdown coordinators, drivers, and mechanics.
Determine whether equipment can safely continue operating, requires immediate service, or must be removed from service.
Identify root causes and implement permanent corrective actions to prevent repeat breakdowns.
Provide technical leadership during critical roadside breakdowns and temperature-control incidents.
Work with dispatch and breakdown teams to identify suitable repair locations and qualified service providers.
Prioritize repairs according to cargo sensitivity, customer requirements, failure severity, and equipment condition.
Coordinate technical recovery plans, including service, trailer substitution, or cross-docking when necessary.
Support timely resolution of escalated equipment issues across Canada, the United States, and Mexico.
Ensure changes affecting cargo temperature requirements are properly authorized and documented.
Mentor and provide technical support to reefer mechanics, trailer technicians, terminal maintenance teams, and breakdown personnel.
Create practical troubleshooting procedures for common Thermo King and Carrier failures.
Train teams on refrigeration diagnostics, electrical controls, fuel-system procedures, preventive maintenance, and equipment operation.
Identify technical skill gaps and coordinate manufacturer training and certifications.
Develop standardized repair processes and knowledge-sharing procedures across terminals.
Help technicians become more independent in diagnosing and resolving failures.
Review recurring breakdowns and identify systemic equipment problems.
Improve preventive and condition-based maintenance programs for refrigeration equipment.
Analyze maintenance records, engine hours, telematics data, and fault trends.
Develop inspection standards and corrective maintenance recommendations.
Work with maintenance leadership to improve parts availability, repair quality, and vendor performance.
Advise on equipment reliability, repair-versus-replace decisions, warranty issues, and long-term maintenance strategy.
Build relationships with Thermo King, Carrier Transicold, and authorized service providers.
Escalate difficult technical problems to manufacturers and specialized repair partners.
Evaluate repair recommendations, service quality, warranty eligibility, quotations, and major repair costs.
Coordinate technical training and exchange best practices with OEM partners.
Build a cross-border service network for emergencies and specialized repairs.
Work with operations, dispatch, account management, customer service, and senior leadership.
Translate complex technical issues into clear operational recommendations.
Support incident investigations involving temperature excursions, equipment failures, and potential cargo claims.
Assist with customer-facing technical explanations and corrective-action reports.
Provide clear updates on critical incidents, expected repair outcomes, and recurring operational risks.
Own technical problem-solving through resolution while maintaining communication and accountability.
Travel periodically to terminals, maintenance facilities, and manufacturer locations.