Technical Program Manager, Fleet Reliability
About The Position
Tutor Intelligence is hiring a Technical Program Manager, Fleet Reliability to build the tools, data systems, and operating processes needed to support its growing fleet of robots deployed at customer production sites across North America. The role identifies breakdowns and bottlenecks in current operations, determines what should be built, delivers an initial solution, puts it into use with the people who need it, and continues improving it until it can run independently. The position leads investigations into difficult robot failures by analyzing logs, field reports, and parts history, consulting technicians, developing and testing theories, and validating that fixes hold. Projects may include technician training tools, issue tracking that connects telemetry with field observations, predictive failure tooling, technician capacity planning, and defining useful reliability data. The role uses code and AI agents to automate work, ships early versions for feedback, collaborates with engineering, customer success, and field technicians, and documents processes so others can run them. It reports to the Head of Robot Operations and Reliability. This is an in-office role in Watertown, Massachusetts, with travel to customer sites and regional teams as needed, roughly 10–25%. The position may suit an early-career candidate with clear momentum or someone with five or more years of experience seeking greater ownership. The stated experience requirement is 2–7 years in a technical program management, industrial engineering, engineering, operations, or similar technical role.
Requirements
- 2–7 years as a technical program manager, industrial engineer, engineer, or in operations or a similar technical role.
- A track record of building: at least one system, tool, or program designed from scratch and put into real use, with a result that can be stated in numbers.
- Comfort building software with AI coding tools and agents, or readiness to learn them quickly; the language matters less than having shipped something that works.
- Clear thinking and the ability to turn data into a clear picture others can act on.
- Clear writing for engineers, customers, and leadership.
- A degree in engineering or a technical field, or equivalent experience.
Nice To Haves
- Has started something at a past job that did not exist before and that is still running.
- Experience in robotics, automation, manufacturing, logistics, or fulfillment.
- Builds outside of work, such as side projects or a home lab.
Responsibilities
- Identify operational breakdowns and bottlenecks as the robot fleet grows.
- Design, build, deploy, and iteratively improve tools, data systems, and operational processes, taking projects from problem definition through independent operation.
- Lead investigations into difficult robot failures by reviewing logs, field reports, and parts history; consulting technicians; testing theories; and verifying that fixes hold.
- Build or support technician training tools informed by fleet failure history.
- Develop issue tracking that connects robot telemetry with technician observations and supports root-cause investigations and fleet-wide verification of fixes.
- Develop predictive tooling to identify robots likely to fail using telemetry and parts history.
- Build capacity-planning approaches for regional technician networks, including technician locations, staffing levels, and response times.
- Define what reliability data should be captured, how it should be connected, and which metrics should be tracked.
- Use code and AI agents to automate data gathering, checks, and write-ups.
- Ship early versions to real users and improve solutions based on their feedback.
- Work closely with engineering, customer success, and field technicians.
- Document working processes so other people can run them.
Benefits
- Fully employer-covered health insurance.
- Managed 401(k).
- Unlimited PTO and all federal holidays off for full-time salaried employees.
- For hourly employees, 16+ days of accrued paid time off and 1.5x pay on federal holidays.
- Regular in-office meals and team social events throughout the year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
