Senior Manager Pension and Benefits Delivery

Canadian National Railway Company•Montreal, QC

1d•Hybrid

About The Position

The Senior Manager, Pension & Benefits Delivery is responsible for the end‑to‑end delivery and administration of pension, benefits, leave administration, and global mobility programs in Canada and the United States. The role ensures operational excellence, regulatory compliance, strong vendor management, and a high‑quality employee experience. Acting as a senior operational leader and subject‑matter expert, the incumbent partners closely with the Pension & Benefits Centre of Expertise (CoE), HR, Finance, Legal, Labor Relations, and external providers.

Requirements

Minimum 15 years of experience pension and/or benefits administration in Canada and the U.S.
Proven leadership experience managing teams and complex vendor environments
Experience with U.S. leave administration (including FMLA) and global mobility programs
Bachelor’s Degree in Human Resources, Business, Actuarial Science, or related field
Master’s Degree in Human Resources, Business or related field
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Strong knowledge of pension, benefits, and leave regulations
Fluently bilingual both written and verbal (English, French)

Nice To Haves

Any designation for these above would be considered as an asset
Professional certifications such as Certified Employee Benefit Specialist (CEBS), Pension Plan Administration Certificate (PPAC), or other relevant pension and benefits designations

Responsibilities

Lead the delivery and administration of Canadian and U.S. pension plans (DB, DC, savings and executive plans) and group benefits programs
Oversee U.S. Leave Administration, including statutory leaves and FMLA, ensuring compliance and accurate adjudication.
Manage Global Mobility program delivery, including for cross‑border assignments
Ensure compliance with applicable pension, benefits, leave, and mobility regulations in Canada and the U.S.
Oversee vendor relationships (administrators, insurers, leave and mobility providers), including service levels, performance, and issue resolution
Lead operational processes such as annual enrollment, renewals, audits, regulatory filings, and employee lifecycle events
Manage and develop a high‑performing delivery team, support talent development, succession planning and knowledge transfer
Drive continuous improvement through process optimization, data quality, controls, and use of HR systems
Escalate complex or sensitive matters to the Pension & Benefits CoE and contribute operational insights to program strategy