Sr. Manager Operations (Distribution)

Ingram Content Group•Fort Wayne, IN

3d•Onsite

About The Position

Ingram Content Group is hiring a Senior Manager Operations to support its Distribution team in Fort Wayne, Indiana. The role manages the daily operations of an assigned site or area at a manufacturing site, or an assigned area within a Distribution Center, including day-to-day relationships with print production partners and/or the DC Head. In partnership with the Director, Operations, the Senior Manager supports hiring, safety and security, maintenance and repairs, non-product purchasing, and strategic planning to achieve customer service commitments while maintaining a zero-error environment. The role leads operational performance, workforce development, continuous improvement, planning, and budget management. It works with senior management and support functions to launch processes and strategies, improve productivity and customer service, and ensure accurate, timely movement of materials. The schedule is primarily day shift, with flexibility for evenings and weekends; travel may be required as needed.

Requirements

College degree, or a high school diploma or GED with directly related year-for-year experience.
At least 6 years of experience in a high-volume distribution center or production/manufacturing facility, with a clear track record of success.
At least 5 years of experience supervising 25 or more employees.
Ability to walk and stand as needed.
Ability to grip and grasp as needed.
Ability to lift and carry up to 60 pounds in the full range of motion as needed.
Ability to push or pull with up to 70 pounds of force in a warehouse environment as needed.
Ability to bend, squat or kneel, twist or turn, climb, crawl, reach above the shoulder, and type or keyboard frequently.
Ability to work a flexible schedule that could include nights and weekends.
Ability to travel as needed.
Ability to work with exposure to a wide range of temperatures.

Responsibilities

Maintain full working knowledge of all aspects of the assigned operation, including production equipment or Distribution Center systems and processes.
Implement a fast-paced, lean production or distribution system to deliver products and orders on time.
Oversee KPIs, goals, and objectives for the management team; set expectations, measure performance, provide feedback, and hold leaders accountable.
Build a positive, inclusive, results-oriented team; mentor and develop leaders and staff, and ensure associates are trained and cross-trained.
Develop and lead continuous process improvement strategies and initiatives using Lean, Six Sigma, and Performance Improvement tools.
Lead projects to optimize operations and productivity, including strategic projects with building-wide or network-wide impact.
Provide strategic long-term planning for 3, 6, and 12 months ahead, including labor planning, rate forecasting, and peak-season planning.
Work with HR, Maintenance/Engineering, Safety, IT, and other leaders to secure support and resources for projects and initiatives.
Communicate departmental goals and objectives, review associate performance, and report outcomes to management.
Ensure customer service levels exceed requirements and standards, and work with management to improve cost per unit and cost per line while providing outstanding customer service.
Collaborate with Senior Management on planning, developing, and launching site processes and strategies; review competitive information and visit other companies to identify operational ideas.
Oversee operations-area supervision and ensure timely, accurate movement of materials into and out of the facility.
Monitor and execute company policies and procedures for HR-related matters, including attendance, timekeeping, and performance reviews.
Interview applicants, make hiring recommendations, oversee training, and recommend disciplinary measures as needed.
Work with the site/DC Head and Supervisors/Managers to resolve departmental problems and issues.
Control and manage budget costs for assigned departments or areas.

Benefits

Medical and prescription drug plans, HSA, vision, dental, and Health Care FSA, with benefits beginning the first day of employment.
15 vacation days, 12 sick days accrued annually, and 3 personal days.
401(k) match.
Life and AD&D coverage.
Employee assistance programs.
Group legal benefits.
Tuition reimbursement program.
Financial and in-kind opportunities to engage with community nonprofits.
Company match program for United Way donations.
Volunteer opportunities and in-kind drives for nonprofits throughout the year.
Casual dress code.