(USA) Senior Manager, Operations (Sales Effectiveness, WMC International)

Walmart • Hoboken, NJ

4d

About The Position

The Senior Manager, Sales Effectiveness will lead the strategy that equips Walmart Connect International sellers and sales leaders with the capabilities, tools, processes, and information they need to succeed. The role owns onboarding, ongoing training, certification, sales processes, communications, and the seller tools and systems roadmap, including CRM and AI adoption.

The position establishes scalable standards across markets while keeping enablement practical and locally relevant. It uses data to improve seller productivity, strengthen adoption, remove friction from the selling motion, and prioritize future enablement investments. The team supports Walmart Connect International markets by building scalable commercial programs, sales capabilities, tools, and ways of working, partnering across markets and functions to address shared challenges and improve consistency while accommodating local needs and market maturity.

Requirements

• 6–10+ years of experience in sales enablement, sales operations, learning and development, or related leadership roles.
• Experience building training curricula, certification programs, or seller tooling roadmaps at scale.
• Strong understanding of digital advertising, retail media, eCommerce, and technology-driven businesses.
• Expertise in sales process design, CRM, sales technology, and change management.
• A data-driven approach to measuring productivity, adoption, and enablement impact.
• Strong cross-functional leadership and clear communication skills.
• Ability to establish consistent standards across markets while keeping tools, processes, and content practical and locally relevant.
• Bachelor’s degree in Business Administration, Engineering, Operations, or a related field and 3 years of experience in operations, project management, or a related area, or 5 years of experience in operations, project management, or a related area.
• At least 1 year of supervisory experience.

Nice To Haves

• Spanish-language proficiency.
• Leadership of cross-functional task forces or projects.
• Master’s degree.
• Master’s degree in Operations Management.
• Project Management Professional certification.

Responsibilities

• Build the enablement strategy for seller onboarding, ongoing training, and certification.
• Establish curriculum, content-quality standards, readiness criteria, ownership, and refresh cadences.
• Own the seller tools and systems roadmap, including CRM and AI adoption.
• Partner with Product, Sales Operations, and Technology to define requirements and manage rollouts.
• Standardize core sales processes and remove workflow friction, duplication, and unnecessary manual steps.
• Establish a consistent sales communications strategy and source of truth.
• Define productivity, adoption, and enablement metrics and use performance data to prioritize future investment.

Benefits

• Performance-based bonus awards and annual or quarterly performance bonuses.
• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave.
• Family care leave.
• Bereavement leave.
• Jury duty leave.
• Voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Walmart-paid Live Better U education benefit for eligible associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior