Senior Manager, Operations - Roosevelt Field

Macy's•Garden City, NY

1d•Onsite

About The Position

The Senior Manager, Operations leads and inspires a diverse store operations team, supporting in-store success and Bloomingdale’s customer-first service. The role focuses on driving sales and EBIT through execution of corporate and store initiatives, effective staffing and payroll management, fulfillment, expense control, and operational processes. The Senior Manager works with store, regional, and central partners to improve performance, maintain a clean, neat, and easy-to-shop environment, manage inventory shortage and loss-prevention standards, and ensure workload completion. The position also leads store operations, Bhelpful, and Craftsmen teams while developing initiatives that support business results and the store’s reputation.

Requirements

Bachelor’s degree from a four-year college or university.
At least 5 years of direct experience.
Excellent written and oral communication skills and creativity.
Ability to read, write, and interpret instructional documents.
Basic math skills, including addition, subtraction, multiplication, and division, and ability to use a calculator.
Ability to work independently with minimal supervision.
Analytical, detail-oriented, and highly organized.
Strong multitasking and problem-solving ability.
Strong leadership profile and excellent negotiation skills.
Ability to work in a fast-paced environment and collaborate across functions and departments.
Strong computer skills and high-level expertise in Microsoft Excel.
Ability to work a flexible schedule based on department and company needs.

Nice To Haves

Knowledge of Microsoft Access.

Responsibilities

Collaborate with the General Manager, Regional Director of Stores, store leadership, and central and regional partners to deliver sales, EBIT, and expense plans.
Lead Bhelpful operations, including customer support, curbside service, BOPS, SDD pickup, gift wrapping, returns, and bill payment; resolve customer issues and support NPS performance.
Coordinate onboarding and training for operations and support executives and supervisors with central subject matter experts.
Work with store leaders on staffing, schedules, and workforce solutions to staff efficiently within the payroll budget.
Adjust payroll investment to support business performance and financial expectations.
Serve as the key store contact for regional leaders and central business partners.
Oversee adoption of technology.
Schedule, coordinate, and confirm completion of work orders by third-party contractors and vendors.
Manage Cash Office operations, including vault balancing, cash functions, register replenishment and balancing, monthly self-audits, and resolution of cash shortages with Asset Protection.
Develop and retain operations and support professionals to maximize performance.
Partner with professional colleagues to manage store operations and drive sales, standards, service, and execution.
Deliver operational scorecard metrics, including expense, shortage, EBIT, productivity, HUR, and fulfillment compliance.
Develop and place support talent to address business opportunities.
Develop and retain the fulfillment team to achieve results of 90% or better for IFR, ROT, and ship speed.
Achieve 90% or better compliance for markdowns, RTV, and job-out completion.
Monitor NPS and staffing comments, work with the Staffing Team to address service opportunities, and respond to Clean, Neat, Easy to Shop feedback.
Address facilities and housekeeping issues with Craftsmen, the third-party housekeeping provider, and Visual Merchandising.
Organize and maintain back-of-house areas to support presentation standards and floor replenishment.
Partner with the Visual Merchandise Manager, operations and support team, and store leadership to execute merchandising strategies.
Monitor store expense trends and manage expenses to the financial plan.
Partner with Central, Regional Operations, and the General Manager on accurate sales and expense forecasting.
Work with Central to execute strategies that achieve the store’s expense rate.