Senior Manager, Operations - Roosevelt Field
About The Position
The Senior Manager, Operations (SMO) is part of the store management team and leads, manages, and inspires a diverse operations team. The role balances creativity with commercial goals to execute store initiatives and help establish Bloomingdale’s as a local leader. The SMO contributes and collaborates with store, regional, and central partners to develop strategies that advance the business and deliver a strong customer experience. The SMO drives sales and EBIT through execution of corporate and store initiatives, recruitment, onboarding, and development of a motivated operations team. The role develops and implements processes that support sales, fulfillment execution, expense management, and EBIT improvement, while keeping the customer first. The SMO helps create a clean, neat, easy-to-shop environment; manages inventory shortage in partnership with Asset Protection; adheres to Loss Prevention standards; and ensures workload completion. The role leads Store Operations, the Bhelpful team, and Craftsmen, developing functional initiatives with Central Leadership and peers to achieve results and protect the store’s and Bloomingdale’s reputation.
Requirements
- Bachelor’s degree from a four-year college or university.
- At least 5 years of direct experience.
- Excellent written and oral communication skills and creativity.
- Ability to read, write, and interpret instructional documents.
- Ability to perform basic arithmetic and use a calculator.
- Ability to work independently with minimal supervision.
- Analytical, detail-oriented, and highly organized.
- Strong multitasking and problem-solving ability.
- Strong leadership profile and excellent negotiation skills.
- Ability to work in a fast-paced environment and as a team player across functions and departments.
- Strong computer skills and high-level expertise in Microsoft Excel.
- Ability to work a flexible schedule based on department and company needs.
Nice To Haves
- Knowledge of Microsoft Access.
Responsibilities
- Collaborate with the General Manager, Regional Director of Stores, Store Leadership, and Central and Regional business partners to deliver sales, EBIT, and expense plans.
- Lead Bhelpful operations, including customer support, curbside service, BOPS, SDD pickup, gift wrap, returns, and bill pay.
- Respond to customers with a resolution-oriented approach to positively affect NPS metrics.
- Coordinate onboarding and training for operations and support executives and supervisors with central Subject Matter Experts.
- Support store leaders with staffing, schedules, and workforce solutions to staff efficiently within payroll budgets; adjust payroll investments to support business performance and financial expectations.
- Serve as the key store contact for Regional Leaders and Central Business Partners.
- Oversee adoption of technology.
- Schedule, coordinate, and confirm work-order completion by third-party contractors and vendors.
- Manage Cash Office operations, including daily vault and cash balancing, register replenishment and balancing, monthly self-audits, and partnership with Asset Protection to resolve cash shortages.
- Develop and retain diverse executive operations and support professionals who represent the brand and maximize performance.
- Manage store operations in partnership with professional colleagues to drive sales, standards, service, and execution.
- Deliver store operational scorecard metrics, including expense, shortage, EBIT, productivity, Hours Utilization Report, and fulfillment compliance.
- Drive business opportunities through strategic placement and development of support talent.
- Develop and retain a fulfillment team that achieves results of 90% or better for IFR, ROT, and ship speed.
- Achieve 90% or better compliance for markdowns, Return to Vendor, and job-out completion.
- Drive service and NPS results; monitor staffing comments and collaborate with the Staffing Team on issues and opportunities, while addressing Clean, Neat, Easy to Shop callouts.
- Address facility and housekeeping issues with Craftsmen, the third-party housekeeping provider, and Visual Merchandising.
- Organize and maintain back-of-house areas to support presentation standards and floor replenishment; partner with the Visual Merchandise Manager, operations/support team, and store leadership on merchandising strategies.
- Manage expenses against the financial plan by monitoring store expense trends.
- Partner with Central, Regional Operations, and the General Manager on accurate sales and expense forecasting.
- Work with Central to execute strategies that achieve the store’s expense rate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
