Senior Manager Field Operations

Ferring Pharmaceuticals•Parsippany, NJ

20d•$134,000 - $150,000•Hybrid

About The Position

The Senior Manager, Field Operations is a Commercial Operations partner supporting commercial field execution, medical field operations, and new launch priorities. The role turns business, medical field, and launch strategies into operational support through segmentation, targeting, call plan design, territory alignment, field reporting, launch readiness coordination, and field enablement processes. The Senior Manager advises Business Unit, National Sales, Medical field, launch, and field management leaders, helping focus field resources on high-value opportunities and providing actionable performance insights. The role serves as a subject matter expert in field force planning, field reporting, medical field operations support, and launch-related field readiness. It also supports training and adoption of Sales Compass and other field enablement platforms and leads day-to-day engagement with external vendors. The position is based in Parsippany, New Jersey. For roles that are not field-based, Ferring's hybrid policy requires four days in the office, with the option to work one day remotely.

Requirements

Bachelor's degree required.
At least 7 years of experience in pharmaceutical Commercial Operations, Field Operations, Sales Force Effectiveness, Sales Operations, Business Analytics, Medical Operations, Medical Field Operations, Launch Excellence, or a related function.
Demonstrated experience supporting pharmaceutical or specialty field organizations, including commercial and/or medical field teams.
Hands-on experience with segmentation, targeting, call plan development, territory alignment, field force reporting, launch readiness support, and field operations processes.
Experience developing and maintaining field dashboards using Power BI or similar business intelligence tools.
Experience working with pharmaceutical commercial and/or medical field datasets, such as sales, activity, prescribing, claims, specialty pharmacy, customer-level, field activity, medical engagement, or launch execution data.
Ability to translate data and business questions into actionable field recommendations.
Experience managing external vendors or consulting partners.
Strong communication, presentation, project management, and training skills.
Ability to influence stakeholders across Sales, Marketing, Commercial Operations, Business Units, Medical Affairs and Medical field teams, Launch teams, Compliance, and Analytics without direct authority.

Nice To Haves

Experience supporting new product launches, launch readiness, launch execution, growth-stage brands, or evolving field force models.
Experience supporting Medical Affairs, Medical Science Liaison (MSL), medical field reporting, medical engagement planning, or medical field team enablement.
Experience with Sales Compass or similar sales operations or field enablement platforms.
Experience supporting specialty pharmaceutical products.
MBA, MS, or another advanced degree.

Responsibilities

Serve as a primary Field Operations partner for commercial field teams, medical field operations, and new launch initiatives.
Lead segmentation and targeting initiatives to align field activity with commercial priorities, medical field needs, launch strategy, and high-value customer opportunities.
Develop, maintain, and optimize call plans and field execution guidance in support of business objectives, brand strategy, and launch readiness.
Lead territory alignment analyses and recommend changes to optimize coverage, workload balance, field execution, and launch deployment.
Partner with Business Unit, Sales, Medical field, and launch leadership to improve field productivity, launch execution, and operational consistency.
Translate business needs and data-driven insights into clear, field-ready recommendations and execution plans.
Partner with Medical field leadership to develop processes, reports, field support materials, and leadership visibility.
Support medical field team planning, including operational coordination, reporting requirements, field structure support, and readiness activities.
Coordinate with commercial operations, medical field operations, compliance, analytics, and technology partners on shared field support initiatives.
Standardize and improve processes supporting medical field execution, operational transparency, and cross-functional coordination.
Own the design, development, and delivery of field performance reporting and dashboards for commercial, medical field, and launch priorities.
Analyze sales, field activity, targeting, execution, launch readiness, and medical field operations data to identify trends, risks, and opportunities.
Develop and maintain field dashboards using Power BI or similar business intelligence platforms.
Define and monitor field effectiveness KPIs, including coverage, reach, frequency, call plan adherence, target engagement, launch execution metrics, and territory-level performance.
Provide actionable reporting insights to Business Unit, National Sales, Medical field, launch, Regional Sales Director, and field management leaders.
Ensure reporting outputs are accurate, user-friendly, and aligned with business decision-making needs.
Serve as the subject matter expert for Sales Compass and other field operations and field enablement tools.
Develop and deliver training to improve understanding and adoption of tools, reports, dashboards, launch execution processes, and field effectiveness workflows.
Identify training needs and support consistent use of field enablement tools and operational processes.
Support field representatives, managers, and leadership on targeting, reporting, and field operations processes.
Support communications and change management for reporting enhancements, targeting updates, call plan changes, readiness updates, and field operations tools.
Lead day-to-day engagement with external vendors supporting field operations and launch readiness initiatives.
Translate business requirements into vendor deliverables and ensure the outputs meet quality, timing, launch, and business expectations.
Partner with Commercial Operations, Business Unit stakeholders, Sales leadership, Medical Affairs and Medical field leadership, launch teams, Data & Analytics, Compliance, IT, and other cross-functional teams.
Coordinate project timelines, stakeholder input, and deliverable reviews for assigned field operations and launch initiatives.
Identify process improvements that increase efficiency, clarity, and field impact.

Benefits

Competitive total compensation and annual incentive compensation in the form of an annual bonus, based on individual and company performance.
Comprehensive medical, dental, and vision coverage.
401(k) plan and company match.
Short- and long-term disability coverage.
Basic life insurance.
Wellness benefits.
Reimbursement for certain tuition expenses.
40 hours of sick time frontloaded yearly, or more if required by state or local law.
Vacation accrual of 112.5 to 150 hours yearly for full-time employees during the first four years, with additional accruals beginning in the fifth year.
12 to 13 paid holidays per year.
20 weeks of paid parental leave.
Hybrid work policy for non-field-based roles: four days in the office and the option to work one day remotely.
Flexible benefits, personal support, and learning and development opportunities.