Senior Manager of Trauma-Informed Crisis Response

Ruby's Place•Oakland, CA

14d•$95,000 - $100,000•Hybrid

About The Position

The Senior Manager of Trauma-Informed Crisis Response provides leadership during high-impact crises across Restorative Pathways’ residential and service programs. Reporting to the Senior Director of Operations, the role leads incident response, supports staff and site stabilization, ensures regulatory compliance, and strengthens organizational emergency preparedness. The position includes on-call response, with availability to arrive on-site within one hour, and work across multiple locations in the Greater Bay Area. Restorative Pathways is a survivor-led nonprofit working to end domestic violence, human trafficking, and violent crime through advocacy and connection. Its services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around support. Services are trauma-sensitive, client-centered, low-barrier, and provided at no cost. The position is described as in-person, with hybrid in-person and remote work arrangements discussed with the supervisor. It is a salaried, exempt, full-time role of 40 hours per week. Work may involve nights, weekends, holidays, emotionally intense and potentially traumatic situations, frequent interruptions, local travel, and physical activity including standing for extended periods and lifting up to 25 pounds. Applicants must be located in the Greater Bay Area.

Requirements

Bachelor’s degree in social work, psychology, public health, criminal justice, emergency management, or a related field, or equivalent experience.
At least 3–5 years of experience in residential programs, crisis response, emergency services, behavioral health, or high-acuity trauma-informed settings.
Expertise in crisis intervention and de-escalation.
Experience with multi-site operations, staff training coordination, disaster response, and regulatory compliance.
Strong leadership, organizational, and communication skills.
Ability to remain calm and effective in high-pressure environments.
Willingness to be on-call and respond on-site, including availability to arrive within one hour.
Valid California driver’s license, insurance eligibility, and ability to pass required background checks, including Live Scan, CCL, and ORR checks.
Ability to stand for extended periods and perform physical activities, including lifting up to 25 pounds.
Ability to multitask and handle stress amid frequent interruptions.
Ability to work across multiple sites in the Greater Bay Area; applicants must be located in the Greater Bay Area.

Nice To Haves

Master’s degree.
CIT certification.
First Aid/CPR certification.
Mental Health First Aid certification.
Emergency or disaster response certification.
Lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.
Understanding of the unique nature of a mission-driven organization.

Responsibilities

Serve as the primary on-call responder for critical incidents, including medical emergencies, overdoses, suicidality, violent incidents, psychiatric crises, deaths, and natural disasters.
Coordinate with law enforcement, EMS, hospitals, fire departments, and other emergency partners.
Ensure adherence to emergency protocols and act as the on-site wellness liaison.
Support staff with incident documentation, emotional processing, and next steps after a crisis.
Coordinate family communication and site stabilization after incidents.
Complete incident reports and participate in internal reviews.
Develop and standardize emergency protocols across sites.
Conduct fire, evacuation, disaster, and lockdown drills.
Visit sites monthly to assess risks and implement prevention strategies.
Support post-crisis wellness continuity and trauma-informed follow-up.
Ensure alignment with licensing, regulatory, and risk management standards.
Update crisis protocols and improve safety systems.
Maintain required documentation and perform administrative duties.
Create policies and protocols that support forward-thinking crisis leadership and recovery toward wellness.