Senior Manager of Trauma-Informed Crisis Response

Ruby's Place•Oakland, CA

13d•Onsite

About The Position

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit working to end domestic violence, human trafficking, and violent crime through hope, advocacy, and connection. Its trauma-sensitive, client-centered, low-barrier services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around support, provided at no cost. RP is survivor-led and values reflection, innovation, connection, and the voices of people most impacted by violence. The Senior Manager of Trauma-Informed Crisis Response provides on-site leadership during high-impact crises across residential and service programs. The role is responsible for crisis stabilization, staff support, regulatory compliance, and organizational readiness. It leads crisis response, strengthens emergency systems, and prepares the workforce. The position reports to the Senior Director of Operations. This is a salaried, exempt, full-time position of 40 hours per week. The posting describes it as in-person while also stating that hybrid in-person and remote work may be eligible, with the on-site and remote schedule agreed upon with the supervisor. The role covers multiple sites in the Greater Bay Area, and applicants must be located in that area. On-call response is required, including nights, weekends, and holidays, with on-site arrival expected within one hour. Local travel may be required. The work involves emotionally intense, high-risk, and potentially traumatic situations, frequent interruptions, multitasking, and stress. Physical requirements include standing for long periods and lifting up to 25 pounds. The stated pay range is $95,000–$100,000 per year. Full-time benefits include medical, dental, and vision plans; life insurance; significant vacation, sick time, and restorative care time; and immediate vesting in a 403(b) with a generous match. Preference will be given to internal applicants.

Requirements

Bachelor’s degree in social work, psychology, public health, criminal justice, emergency management, or a related field, or equivalent experience.
3–5+ years of experience in residential programs, crisis response, emergency services, behavioral health, or high-acuity trauma-informed settings.
Expertise in crisis intervention and de-escalation.
Experience with multi-site operations, staff training coordination, disaster response, and regulatory compliance.
Strong leadership, organizational, and communication skills.
Ability to remain calm and effective in high-pressure environments.
Willingness to be on-call and respond on-site, including availability to arrive within one hour.
Valid California driver’s license and eligibility for insurance.
Ability to pass required background checks, including Live Scan, CCL, and ORR checks.
Ability to stand for long periods and perform physical activities, including lifting up to 25 pounds.
Ability to handle frequent interruptions, multitask, and manage stress.
Applicants must be located in the Greater Bay Area.

Nice To Haves

Master’s degree.
Certifications such as CIT, First Aid/CPR, Mental Health First Aid, or emergency/disaster response.
Lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.
Understanding of the unique nature of a mission-driven organization.

Responsibilities

Serve as the primary on-call responder for critical incidents, including medical emergencies, overdoses, suicidality, violent incidents, psychiatric crises, deaths, and natural disasters.
Coordinate with law enforcement, EMS, hospitals, fire departments, and other emergency partners.
Ensure adherence to emergency protocols and serve as an on-site wellness liaison.
Support staff after crises with documentation, emotional processing, and next steps.
Coordinate family communication and site stabilization.
Complete incident reports and participate in internal reviews.
Develop and standardize emergency protocols across sites.
Conduct fire, evacuation, disaster, and lockdown drills.
Visit sites monthly to assess risks and implement prevention strategies.
Support post-crisis wellness continuity and trauma-informed follow-up in collaboration with clinical and leadership teams.
Ensure alignment with licensing, regulatory, and risk management standards.
Update crisis protocols and improve safety systems.
Maintain required documentation and complete administrative duties.
Create policies and protocols that support forward-thinking crisis response and recovery.