Crisis Response Team Manager

AltaPointe Health•Mobile, AL

About The Position

The Manager of Adult & Children’s 24/7 Mobile Mental Health Crisis Response Teams provides clinical, operational, and administrative leadership for community-based crisis response services serving adults, children, and families experiencing behavioral health emergencies. The role ensures that safe, effective, trauma-informed, and recovery-oriented crisis interventions are delivered 24 hours a day, seven days a week in accordance with organizational standards, regulatory requirements, and crisis-care best practices. The Manager oversees daily mobile crisis team operations, provides clinical supervision and support, ensures quality and productivity standards are met, and responds to high-risk clinical situations when necessary. The position requires strong clinical judgment, risk-management ability, leadership, communication, problem-solving, and organizational skills, along with a commitment to compassionate, person-centered care. It also requires experience in crisis intervention, staff management, program operations, and behavioral health systems. The role includes overseeing clinical crisis response, managing staffing and service operations across all shifts, supervising and developing staff, and ensuring documentation, safety, quality assurance, and regulatory compliance. The Manager may provide direct crisis response coverage when needed and participate in after-hours leadership support and crisis escalation management.

Requirements

Master’s degree in Counseling, Social Work, Psychology, Marriage and Family Therapy, Behavioral Health, or a related human services field.
At least two years of direct clinical experience providing behavioral health services.
Experience working with individuals experiencing acute mental health crises, substance use disorders, serious mental illness, suicidal ideation, behavioral disturbances, and/or co-occurring disorders.
Strong clinical assessment and crisis intervention skills.
Demonstrated ability to assess and manage risk effectively in high-pressure situations.
Experience managing personnel, schedules, operations, and team performance.
Strong organizational skills and exceptional attention to detail.
Ability to make sound decisions independently and manage multiple priorities simultaneously.
Knowledge of trauma-informed care, crisis stabilization practices, and behavioral health systems.
Valid driver’s license and acceptable driving record.
Ability to work flexible hours and participate in on-call or after-hours leadership support as needed.
Strong leadership and team management skills.
Excellent verbal, written, and interpersonal communication abilities.
Advanced crisis assessment and intervention capabilities.
Ability to maintain composure and sound clinical judgment during emergencies.
Strong problem-solving and conflict-resolution skills.
Ability to support staff effectively in stressful and high-acuity situations.
Strong analytical and organizational skills with attention to detail.
Ability to improve workflows, streamline processes, and increase operational efficiency.
Ability to interpret policies, regulations, and clinical standards.
Competency in electronic health records and documentation systems.
Commitment to ethical practice, professionalism, and person-centered care.
Ability to travel within the service area and work in community-based and field settings.
Ability to sit, stand, walk, bend, and drive for extended periods as required.

Nice To Haves

At least two years of supervisory, management, or team leadership experience (listed as preferred).
Experience working with both adult and child/adolescent populations.
Professional licensure or license eligibility, such as LPC, LICSW/LCSW, LMFT, or equivalent.
Experience in mobile crisis response, crisis stabilization, emergency psychiatry, community mental health, or behavioral health emergency services.
Experience with Medicaid documentation and behavioral health compliance standards.
Certification or specialized training in crisis intervention, suicide prevention, trauma-informed care, or de-escalation techniques.
Experience collaborating with law enforcement, hospitals, schools, child welfare, or emergency response systems.

Responsibilities

Provide clinical oversight and guidance for adult and children’s mobile crisis response services operating 24/7.
Ensure crisis services are timely, clinically appropriate, trauma-informed, and culturally responsive.
Support staff with behavioral health crisis assessments, suicide and homicide risk assessments, safety planning, de-escalation, and stabilization interventions.
Provide consultation and support for high-risk, complex, or emergent clinical situations.
Assist with crisis-response coverage and direct service delivery during staffing shortages or critical incidents.
Review clinical documentation for accuracy, quality, compliance, and medical necessity.
Ensure appropriate assessment of psychiatric, behavioral, environmental, social, developmental, and safety concerns for adults and children.
Promote least restrictive interventions and diversion from unnecessary hospitalization, incarceration, or emergency department use when clinically appropriate.
Coordinate crisis response and continuity of care with hospitals, law enforcement, schools, child-serving agencies, emergency departments, courts, and community partners.
Monitor adherence to evidence-based and best-practice crisis intervention models.
Manage daily mobile crisis team operations, including scheduling, staffing coordination, workflow oversight, and service-delivery monitoring.
Ensure adequate staffing coverage across shifts, including evenings, weekends, holidays, and on-call responsibilities.
Develop and implement procedures to improve workflow efficiency, productivity, response times, and service quality.
Monitor performance indicators, productivity, response metrics, documentation timeliness, and program outcomes.
Identify operational challenges and implement process improvements to streamline services and improve team effectiveness.
Ensure compliance with state, federal, Medicaid, licensing, accreditation, and organizational standards.
Participate in program planning, policy development, strategic initiatives, and quality improvement activities.
Maintain accurate records, reports, schedules, incident documentation, and operational data.
Participate in after-hours leadership support and crisis escalation management as needed.
Provide direct supervision, coaching, mentoring, and performance management for clinical and support staff.
Conduct staff meetings, supervision sessions, case consultations, and performance evaluations.
Foster a collaborative, accountable team culture that supports professional growth and staff wellness.
Provide ongoing staff training and continuing education in crisis intervention, risk assessment, trauma-informed care, suicide prevention, de-escalation, documentation, child and adolescent behavioral health, and safety procedures.
Assist with onboarding, orientation, and competency development for new staff.
Identify training needs and develop educational opportunities to strengthen clinical and operational performance.
Support employee engagement, retention, morale, and resilience in a high-stress crisis-services environment.
Address performance concerns, conflict resolution, corrective action, and personnel issues in collaboration with leadership and human resources.
Ensure documentation meets clinical, legal, contractual, and billing requirements.
Conduct chart reviews, audits, and quality assurance activities to monitor service quality and compliance.
Ensure incident reporting procedures are followed accurately and promptly.
Monitor adherence to safety protocols, risk-management procedures, and crisis-response standards.
Participate in accreditation reviews, audits, and regulatory inspections.
Use data and performance metrics to identify trends and guide program improvements.
Promote continuous quality improvement and accountability across service delivery.
Travel within the service area to respond to crisis situations and attend meetings.
Work in community settings, homes, hospitals, schools, correctional settings, and other field-based environments.
Safely respond to potentially volatile or high-risk situations.