Crisis Response Team Navigator

The Well NE•Norfolk, NE

2d•$22 - $28

About The Position

The Crisis Response Team Navigator provides crisis-line response, screening and safety planning, mental health and substance-use interventions, community referrals, and post-crisis peer support. The role coordinates with consumers, their support systems, community agencies, hospital emergency personnel, law enforcement, and the Crisis Response Coordinator and Team. The Navigator also performs weekend peer-support contacts and other assigned community-support and outpatient-program duties. The role requires completing crisis-response training and obtaining Medicaid credentialing for community support services. During on-call periods, the Navigator must respond promptly to calls and texts and, when necessary, report on-site within one hour. The Navigator follows confidentiality requirements, documents services in the electronic health record, and provides culturally sensitive, nonjudgmental support.

Requirements

Be at least 21 years of age.
Have a valid Nebraska driver's license, be insurable, have a good driving record, and be a confident driver.
Be certified as a Peer Support Specialist.
Have personal experience as a behavioral health consumer, at least 12–18 months of recovery/abstinence, and be actively engaged in a community recovery program.
Have general knowledge of behavioral health disorders.
Have a high school diploma or equivalent.
Have excellent written and oral communication skills.
Be able and willing to follow strict confidentiality guidelines under 42 CFR and HIPAA.
Be resourceful, confident, and assertive; maintain appropriate boundaries; and solve problems in varied situations.
Work effectively both independently and as part of a team, and discern which approach is appropriate in a given situation.
Have good stress-management skills.
Follow directives and complete duties as assigned.
Be able to work a flexible schedule and be available evenings, weekends, and holidays as needed.
Have a nonjudgmental, caring attitude toward people served.
Be able to travel for several hours at a time.

Nice To Haves

A college degree is preferred.

Responsibilities

Complete required training to become Crisis Response Trained, including CPR and First Aid, suicide-prevention and assessment trainings, diversity training, interpretation-services access, opioid-overdose safety, trauma-informed services, Mental Health First Aid, screening tools, safety planning, and other assigned training.
Obtain credentialing for community support services through Medicaid.
During on-call periods, answer calls without sending them to voicemail and respond to text messages within one minute.
Report on-site within one hour of initial contact when deemed necessary.
Conduct screening assessments to determine risk and assist with safety planning.
Conduct safety planning with individuals and their support systems and coordinate services with community agencies as needed.
Provide mental health and/or substance-use interventions and crisis management.
Provide information and referrals to appropriate community-based mental health and/or substance-use services.
Consult with hospital emergency personnel, law enforcement, and community agencies as needed.
Arrange alternatives to psychiatric hospitalization when appropriate.
Notify the 988 call center of the outcome of crisis events.
Provide services in a culturally sensitive manner and document services in the electronic health record within three days.
Work with the Crisis Response Coordinator and Team to ensure consumers' needs are met.
Within 24 hours of crisis services, attempt post-crisis contact by phone, text, or in person; make three total attempts within 72 hours if the person cannot be reached.
Maintain frequent post-crisis contact to support transition to ongoing services.
Facilitate access to services by completing referrals and pre-admission interviews, identifying and addressing access barriers, and helping consumers feel welcomed, heard, and valued.
Review and update safety plans as needed and help consumers address barriers to following recommendations.
Track ongoing peer-support contacts on the Peer Support Tracking Log.
During assigned weekends, contact current CRT peer-support clients and follow up with new callers between 9 a.m. and 9 p.m.; weekend shifts count as two clocked-in hours for that week.
Visit local jails to provide peer support to current or potential WELL clients.
Oversee the Contingency Management Program in Columbus, including collecting urinalyses for outpatient clients; the program is supervised by the Outpatient Supervisor.
Order urinalysis supplies for the outpatient program.
Obtain urinalysis results from the Beechtree program, save them to SharePoint, upload them to Insync, and print them for the Emergency Community Support Worker.
Complete pre-admission interviews and follow-up calls with waitlist clients as time allows.
Scan and upload outpatient documentation into Insync as time allows.
Provide substitute community support services as needed.