Senior Manager, Market Research & Intelligence - Global Enterprise Affairs

Capital One • McLean, VA

2d • $161,500 - $202,800 • Hybrid

About The Position

Capital One’s Global Enterprise Affairs (GEA) works with internal and external stakeholders to promote socioeconomic opportunity, build thriving communities, and create financial tools that enrich lives. The Intelligence team tracks the external landscape, stakeholder needs and attitudes across financial services, advocacy, policy, and consumer topics, and measures Capital One’s impact in the communities it serves.

The Senior Manager, Market Research will lead primary research to answer important business questions. The role oversees research design, execution, and analysis, including externally published studies; manages vendor relationships; and turns findings into insights that inform strategic initiatives, communications strategies, and business priorities. The position also helps set the team’s research strategy and roadmap, advances research operations and governance, and builds research capabilities across GEA and the enterprise.

This role is designated hybrid, with on-site presence required according to Capital One’s hybrid policy at the employee’s designated office. The position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

Requirements

• Bachelor’s degree or military experience.
• At least 8 years of experience in data analytics and research roles.
• At least 4 years of project or program management experience.
• Professional experience in public affairs, public policy, or corporate communications research.
• Demonstrated excellence in professional writing and external communication; writing samples may be requested.
• Exceptional writing, communication, and storytelling skills, including the ability to translate complex data into accessible, compelling narratives.

Nice To Haves

• Experience in the financial services industry.
• Strong problem-solving and influencing skills.
• Experience managing multiple large portfolios of work.
• Deep familiarity working closely with Public Affairs, Strategy, and Risk teams.
• Experience with Qualtrics or similar research platforms.
• Experience with SQL, Tableau, SPSS, or STATA.

Responsibilities

• Design, execute, strategize, and lead research that supports GEA strategic decisions and tracks external trends and forces.
• Deliver and broadly socialize narrative-forward research products that drive action among senior leaders across GEA and the enterprise.
• Lead research-design decisions, develop options, and make recommendations.
• Contribute to the learning agenda and portfolio prioritization, helping establish the team’s research strategy and roadmap.
• Apply research insights to business strategy and answer the “so what” and “now what” questions.
• Connect project objectives to broader line-of-business goals and develop and socialize proposals on research focus, scope, and work planning.
• Establish, standardize, and scale research operations practices relating to vendor management, external research partnerships, research metrics, and reporting.
• Design, streamline, and automate research operations processes across the organization.
• Promote transparency into the research and research-operations portfolio.
• Create and oversee feedback mechanisms to identify inefficiencies and pain points in research processes.
• Track operating standards and research-management activities, identifying ways to improve awareness and alignment of research in progress.
• Promote research-design best practices across the organization.
• Develop an understanding of GEA teams and their goals and priorities.
• Build relationships with enterprise research and strategy teams to identify shared research opportunities and capabilities.
• Share research expertise to build awareness of research-design fundamentals and influence beyond the immediate team.
• Mentor junior associates in developing clear, compelling narratives from complex data and communicating research insights to stakeholders.
• Lead training initiatives beyond the local team and participate in guest speaking opportunities.
• Socialize research broadly and involve others in relevant learnings.
• Develop and deploy a communications and education strategy for GEA research governance, including tool usage and ways to improve research communications maturity in partner teams.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, potentially including cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior