Senior Manager, Market Research & Intelligence - Global Enterprise Affairs

Capital One • McLean, VA

20h • Hybrid

About The Position

Capital One is seeking a curious and motivated market researcher with a background in survey research and insights to join the Intelligence team within Global Enterprise Affairs (GEA). The team helps the organization understand the external landscape, stakeholder needs and attitudes across financial services, advocacy, policy and consumer topics, and Capital One’s impact in the communities it serves.

The Senior Manager will oversee the design, execution and analysis of primary research, including externally published research; manage vendor relationships; and translate findings into insights that shape strategic initiatives, communications strategies and business priorities. The role will lead research strategy and operations, deliver narrative-forward research products to senior leaders, and help establish scalable research practices and governance across GEA.

This is a hybrid position, subject to Capital One’s policy on required on-site presence at the designated office. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One will not sponsor new employment authorization or provide immigration-related support for this position.

Requirements

• Bachelor’s degree or military experience.
• At least 8 years of experience in data analytics and research roles.
• At least 4 years of project or program management experience.
• Professional experience in public affairs, public policy or corporate communications research.
• Demonstrated excellence in professional writing and external communication; writing samples may be requested.
• Strong writing, communication and storytelling skills, with the ability to translate complex data into accessible, compelling narratives.

Nice To Haves

• Experience working in the financial services industry.
• Strong problem-solving and influencing skills.
• Experience managing multiple large portfolios of work.
• Deep familiarity working closely with Public Affairs, Strategy and Risk teams.
• Experience with Qualtrics or similar research platforms.
• Experience with SQL, Tableau, SPSS or STATA.

Responsibilities

• Design, execute, strategize and lead research that supports GEA’s strategic decisions and helps the organization understand external trends and forces.
• Deliver and broadly socialize compelling, narrative-forward research products that drive action among senior leaders across GEA and the enterprise.
• Serve as a strategic leader on research design by formulating options and making recommendations.
• Contribute to the team’s learning agenda, portfolio prioritization, research strategy and roadmap.
• Apply research insights to business strategy by addressing the implications and recommended actions of findings.
• Connect project objectives to broader Line of Business goals and proactively develop and socialize proposals about topical focus, scope and work planning.
• Identify, standardize and scale research operations best practices, including vendor management, external research partnerships, research metrics and reporting.
• Design, streamline and automate organization-wide research operations processes.
• Create transparency into the overall research and research operations portfolio.
• Create and oversee feedback mechanisms to identify operational inefficiencies and pain points related to research processes.
• Track the effectiveness of operating standards and research management activities, and identify opportunities to improve awareness and alignment of research in progress.
• Promote research-design best practices across the organization.
• Develop an understanding of GEA teams and their goals and priorities.
• Build and maintain relationships with research and strategy teams throughout the enterprise to identify shared research opportunities and capabilities.
• Share subject matter expertise to build awareness of research design fundamentals and influence beyond the immediate team.
• Mentor and teach junior associates to develop compelling narratives from complex data and communicate research insights effectively.
• Lead training initiatives beyond the local team and participate in guest speaking opportunities to demonstrate expertise.
• Socialize research broadly and invite others to benefit from research learnings.
• Develop and deploy a communications and education strategy for GEA research governance processes, including tool usage and opportunities to improve research communications in partner teams.

Benefits

• Comprehensive health, financial and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior