Senior Manager, Key Accounts

Thermo Fisher Scientific • Boston, MA

1d • $130,900 - $215,900 • Onsite

About The Position

The Senior Manager of Key Accounts is responsible for relationship and account management for customers with approximately $1 million or greater potential within a specific segment. The role ensures market penetration and profitability at these accounts while achieving sales and profit forecasts. It focuses on account development, including executing and managing account strategies, communicating the value proposition and value-added programs and services, coordinating resources, managing prices, initiating RFP responses where applicable, and achieving forecasted profitable growth.

The position works with large strategic accounts to grow Lab Products sales, coordinating across sites in the Americas and collaborating with global commercial leads as needed. It serves as the single point of contact for customers and channels, coordinates business development initiatives, conducts customer business reviews as appropriate, and provides direction to managers and sales representatives on account strategy execution. The role also works with Corporate Accounts and other Thermo Fisher businesses to advance the company’s total value proposition and evaluates customer performance for contract compliance where applicable.

The position is based in an office environment, follows a standard Monday–Friday schedule, and requires regular travel to customer locations. The listed salary range for Pennsylvania is $130,900–$215,900, with possible eligibility for a variable annual bonus.

Requirements

• Bachelor’s degree required.
• 10+ years of meaningful work experience.
• Confirmed ability to maintain and grow senior-level customer relationships across multiple areas, including Sourcing, Production, Research, and Materials Management.
• Sales experience with large, key research accounts and/or healthcare accounts.
• Successful sales record with demonstrated ability to drive significant growth.
• Strong financial analysis, negotiation, and project management skills.
• Strong leadership skills in a matrix environment.
• Knowledge of Salesforce, Word, Excel, and PowerPoint.
• Able and willing to travel regularly to customer locations.
• Demonstrates Thermo Fisher’s Four I’s: Integrity, Intensity, Innovation, and Involvement.

Nice To Haves

• Master’s degree in Science or an MBA.

Responsibilities

• Drive Lab Products growth at large, strategic key accounts, including new wins and high-growth customers.
• Build and manage account growth strategies and implement plans.
• Coordinate across multiple sites in the Americas, collaborating with global commercial leads as needed.
• Act as the single point of contact for customers and channels.
• Understand customer satisfaction and coordinate actions to mitigate issues.
• Collaborate with the Corporate Accounts team and other Thermo Fisher businesses to drive the total company value proposition.
• Own the Request for Proposal process.
• Coordinate business development initiatives with the commercial team.
• Conduct business reviews with customers as appropriate.
• Provide direction to managers and sales representatives on execution of account strategies.
• Evaluate customer performance for contract compliance, as applicable.
• Manage account development activities, including communicating the value proposition and value-added programs and services, coordinating resources, and managing prices.
• Achieve forecasted profitable growth and sales and profit forecasts.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance.
• Short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP), with eligible colleagues able to purchase company stock at a discount.
• Potential eligibility for a variable annual bonus based on company, team, and/or individual performance results.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior