Senior Manager Internal Communications
About The Position
Fivetran is building data pipelines to power the modern data stack for thousands of companies. We're looking for an amazing individual to join Fivetran's Employee Experience team as our Senior Lead, Employee Experience & Internal Communications. This role goes beyond writing great comms — you'll also help design how employees experience Fivetran day to day, from how we listen to them, to how we recognize them, to how we bring them together as a community. You'll craft compelling communications for employees around the world, build the frameworks that connect employees to one another and to our priorities, and design programs that make people feel heard, valued, and energized — all in service of our company mission. You'll be hands-on: writing stellar communications, designing employee listening mechanisms, building recognition programs, and running culture and community initiatives. You'll also zoom out — building frameworks and cadences that scale, and using data (surveys, engagement metrics, attendance, participation) to tell a story about how the organization is doing and what to do next.
Requirements
- 6+ years of experience across internal communications and employee experience/engagement, with excellent, clear, simple writing
- Demonstrated experience designing employee listening, feedback, or survey programs
- Experience building or running employee recognition programs
- Experience planning and executing company-wide events or community programming, including for distributed/remote teams
- Strong ability to analyze and present data accurately, and use it to tell a story
- Ability to prioritize effectively and lead and execute independently as a senior individual contributor
- Experience working cross-collaboratively with employees and executives at all levels
- Fluent in best practices across internal communication channels
- Understanding of how communications, recognition, culture, and leadership intersect
- Experience driving behavior change through communications and program design
- Excellent written and verbal communication skills
Nice To Haves
- Previous experience in founder-led startup organizations
- Experience with Notion
- Fluency with AI tool
Responsibilities
- Own the internal communications strategy, calendar, and multi-channel distribution framework, spanning both the People and COO organizations
- Write and edit clear, engaging content for internal audiences across our internal wiki and other channels
- Craft consistent messaging on company updates, initiatives, and achievements
- Support leadership on change and reorg communications, ensuring transparency and buy-in
- Manage and optimize internal communication channels (email, intranet, Slack, and other digital platforms)
- Develop and maintain a crisis communications plan for unexpected events affecting the company and its employees
- Design and run an employee listening framework across employee groups (e.g., ERGs) and around key moments (e.g., reorgs), at a minimum quarterly cadence
- Establish feedback mechanisms to gauge the effectiveness of communications and programs, and translate what you hear into action
- Build and document a company-wide recognition framework, pilot it with an initial team, and iterate based on results
- Integrate recognition into everyday tools and processes (e.g., Slack, Workday) and align it with company values
- Identify and help launch culture initiatives grounded in our top company values
- Track and report on awareness and adoption (e.g., through the annual company survey)
- Design a connection framework for events and community programming, including remote/distributed hubs
- Plan and deliver company events (holiday, community, and milestone moments) with clear attendance and satisfaction goals
- Analyze and present data (survey results, attendance, engagement, participation) accurately and use it to tell a clear story that drives decisions
Benefits
- 100% employer-paid medical insurance
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
