Senior Manager, Internal Communications

Netflix•Los Gatos, CA

8d•$253,000 - $446,000•Onsite

About The Position

Netflix is hiring a Senior Manager, Internal Communications to create and lead global communications strategies for the Product & Tech, Ads, Games, and FinOps organizations. The role partners with leaders across these groups, including on executive communications, to keep employees engaged and informed about the business. The successful candidate will be a strategic communicator, trusted advisor, and relationship builder who can work across disciplines and audiences, understand business needs quickly, and build trust at every level of leadership. The role is based in Netflix’s Los Gatos office and reports to the Senior Director, Internal Communications. It includes managing organizational events and communications channels, advising leaders, and managing team members through hiring, onboarding, performance feedback, and talent development. The role also involves learning and applying AI tools as needed and helping team members develop working fluency with them.

Requirements

10 or more years of communications experience.
Excellent written and oral communication skills, including the ability to simplify complex information.
Ability to thrive in a fast-paced environment and work autonomously with a wide variety of internal partners at all levels.
A scrappy, entrepreneurial approach and willingness to roll up your sleeves and find creative ways to connect with audiences.
Ability to navigate ambiguity and know when to slow down, speed up, or escalate to unblock work.
Strong discretion when handling confidential or sensitive information.
Exceptional organizational skills, resourcefulness, good judgment, and effective time management.
Experience working across channels and tools such as town halls, videos, broad email distribution, Google Workspace, and Slack.
Ability to challenge established wisdom and work well cross-functionally.
Experience managing, building, and supporting strong teams.

Nice To Haves

Communications experience in technology, entertainment, media, and/or advertising industries.
A passion for helping people and curiosity about culture.

Responsibilities

Stay connected with the business to design global communications strategies, draft executive communications, and manage organizational events such as town halls.
Build a consistent cadence of conversational, easy-to-understand updates through channels such as email, Slack, podcasts, video, and events.
Communicate proactively with key audiences so employees understand how they fit into the overall business strategy and priorities.
Manage communications flow using editorial calendars and planning tools to ensure messages are timely and do not overwhelm the business.
Move projects and plans forward collaboratively, with attention to detail and execution.
Propose flexible and scalable solutions to meet the business’s evolving needs.
Advise leaders on communications styles and approaches that build connection and long-term trust with employees.
Develop creative ways to share information and engage audiences.
Anticipate challenges and help the team navigate ambiguity.
Manage team members, including hiring, onboarding, performance feedback, and talent development.
Learn and apply AI tools as necessary and help team members develop working fluency.