Internal Communications Senior Manager

Lyft•San Francisco, CA

5h•$132,000 - $165,000•Hybrid

About The Position

Lyft is seeking a seasoned Internal Communications leader to set and own communications strategy for key business areas. The role advises senior leaders on business priorities and translates those priorities into company-wide narratives that support business objectives and Lyft’s purpose, vision, and values. The position focuses on a transformation story involving global growth and communications that create clarity, focus, and alignment so teams can execute effectively. Effort is allocated across strategy (30%), including identifying high-impact opportunities and setting the communications roadmap; Rhythm of the Business (40%), leading execution of communications strategies and programs; and unexpected needs (30%), including rapid response, crisis communications, and change management. The role reports directly to Leslie Zodikoff, is part of the Internal Communications team and Team Member Experience Team, and sits within the People organization. This is a hybrid role requiring in-office work three days per week on Mondays, Wednesdays, and Thursdays, with flexibility to work from anywhere for up to four weeks per year. The expected base pay range in the San Francisco area is $132,000–$165,000, not including potential equity, bonus, or benefits. Lyft describes an inclusive workplace and is an equal opportunity employer.

Requirements

8 or more years of experience leading communications strategy and execution, with significant internal or executive communications experience.
Proven track record as a trusted advisor to senior executives.
Experience leading multi-quarter, cross-functional communications programs with measurable business impact.
Ability to move between strategy and execution, from developing strategic plans to producing crisp, clear communications.
Experience leading communications through crises and significant organizational change.
Experience communicating complex business, product, or technology topics to a broad audience.
Experience tailoring communications to distributed and global workforces, including full-time and hourly team members.
A clear point of view on how AI can improve communications effectiveness and experience putting it into practice.
Experience mentoring others and raising the bar for a team’s work.
Ability to thrive in fluid situations and fast-paced environments.
Excellent written and verbal communication skills.
Lyft user or believer.

Responsibilities

Develop and own an annual communications roadmap for designated business areas, connect communications to business objectives, and measure impact against clear outcomes.
Advise senior leaders on communications strategy and execution, including what is communicated, when, and how.
Become the communications expert for supported business areas, understanding their roadmaps, challenges, and priorities.
Lead large, complex, multi-quarter communications programs across teams and functions, motivating partners to take ownership and maintaining alignment with business priorities.
Craft clear, high-level messaging for executive leaders and company-wide distribution.
Lead communications responses for complex, multi-stakeholder situations, including crises and organizational change.
Anticipate communications challenges and develop solutions proactively.
Use data and industry insights to inform strategy and continuously improve communications.
Set high standards for communications quality and support team members’ growth through mentorship and feedback.
Maintain Lyft’s brand and voice across written and verbal communications.
Keep Lyft fun.
Set communications strategy and a roadmap for high-impact business opportunities.
Lead execution of communications strategies and programs, including rapid response and change management.

Benefits

Medical, dental, and vision insurance options, with additional programs available when enrolled.
Mental health benefits.
Family building benefits.
Child care and pet benefits.
401(k) plan with company match.
12 observed holidays.
Discretionary paid time off for salaried team members; 15 days of paid time off for hourly team members.
18 weeks of paid parental leave for biological, adoptive, and foster parents.
Subsidized commuter benefits.
Monthly Lyft credits and complimentary Lyft Pink membership.
Hybrid schedule with flexibility to work from anywhere for up to four weeks per year.
Potential equity offering and bonus.