Internal Communications Manager

UCSF • San Francisco, CA

2d • $101,300 - $216,700 • Hybrid

About The Position

UCSF Health seeks an Internal Communications Manager to help inform, engage, and align its 20,000-person workforce. This individual contributor will support leaders across system functions and major business units by translating complex initiatives into clear, timely, and meaningful employee communications. The role also contributes to UCSF Health’s coordinated internal communications program, working with colleagues to maintain consistency, share insights, and support day-to-day operations and systemwide priorities.

The position is hands-on and suited to an experienced communicator who can work independently, collaborate across functions, and support leaders. The successful candidate will balance an enterprise perspective with focused leadership support and apply sound judgment across varied topics and situations. The role requires being onsite in San Francisco at least three days per week.

Requirements

• Bachelor’s degree in a related area and/or equivalent experience or training.
• At least five years of experience in internal communications, preferably in a healthcare or large organizational setting.
• Ability to work onsite in San Francisco at least three days per week.
• Demonstrated ability to develop and execute internal communications strategies that drive employee engagement.
• Strong writing, editing, and storytelling skills, including the ability to tailor messages to different audiences and formats.
• Strong analytical skills to measure communication effectiveness and adjust strategies.
• Proficiency with internal communications tools, including intranet platforms, email management systems, and content management tools.
• Excellent interpersonal skills, including the ability to build relationships and provide strategic counsel to leaders.
• Hands-on, execution-focused approach and ability to manage multiple projects simultaneously.

Nice To Haves

• Experience working in an academic medical center, large healthcare system, or other complex organization.
• Familiarity with employee engagement strategies and best practices.
• Strong project and time management skills, with experience leading large-scale communication initiatives.
• Knowledge of change management communication principles and experience supporting organizational transformations.

Responsibilities

• Develop and execute internal communication strategies that inform, engage, and align employees with UCSF Health’s mission and priorities.
• Serve as a strategic advisor and hands-on communicator for Business Unit leaders, shaping messaging and communication plans that support key initiatives and operational goals.
• Lead assigned systemwide internal communications initiatives, ensuring clarity, consistency, and alignment with organizational priorities.
• Represent UCSF Health’s internal communications function in enterprise-wide initiatives, providing strategic guidance and leading execution of health system messaging.
• Create and deliver content across internal channels, including email, intranet, newsletters, and leadership updates.
• Support change management communications to help employees navigate organizational transformations.
• Manage and refine internal communication platforms to improve accessibility and engagement.
• Gather and analyze communication metrics to assess effectiveness and inform improvements.
• Collaborate with colleagues across Health Communications, the Marketing Communications Department, and UCSF to maintain consistent messaging and enterprise alignment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager