Manager, Internal Communications

The Pew Charitable Trusts • Washington, DC

3d • $110,300 - $123,300 • Hybrid

About The Position

The Manager, Internal Communications is a key position in Pew’s Executive Office, responsible for executing and advancing internal communications strategies and plans that inform, align, and engage employees. The role helps employees understand organizational priorities, values, and initiatives while promoting a welcoming and inclusive culture.

The manager provides editorial leadership and oversight for internal communications channels, including the intranet, official Teams channels, and other staff-facing platforms. The role leads relationships with internal stakeholders; oversees content planning and quality; ensures written and multimedia communications align with institutional voice, accessibility standards, and best practices; and manages staff. It also requires strong technical fluency and judgment in the design, functionality, and governance of internal communications platforms.

The position is based in Pew’s Washington, DC office, reports to the Director, Internal Communications, and participates in Pew’s hybrid work program. Core days are spent in the office, with flexibility to telework on remaining days; staff also receive four telework flex weeks per year. Minimal travel is anticipated.

Requirements

• Generally, at least 8 years of professional experience in internal communications, digital communications, or a related field, including staff, project, and/or consultant management experience.
• A bachelor’s degree or equivalent experience.
• Strong writing, editing, and editorial judgment skills.
• Demonstrated experience managing, mentoring, and developing staff, including providing clear direction, constructive feedback, and opportunities for professional growth and increased responsibility.
• Two or more years of direct supervisory experience, including performance management.
• Advanced proficiency with Microsoft 365 tools, particularly SharePoint, Teams, OneDrive, and Outlook, in a communications or publishing context.
• Demonstrated experience overseeing or managing an intranet or enterprise internal communications platform.
• Strong ability to shape the visual presentation of internal communications across intranet, digital displays, and multimedia, using effective layout, hierarchy, and visual storytelling principles.
• Practical understanding of digital publishing workflows, content governance, accessibility standards, and content lifecycle management.
• Proven ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
• Highly organized and self-directed, with strong judgment, attention to detail, and ability to work effectively under competing priorities and tight deadlines.
• Familiarity with contemporary internal communications trends and digital best practices, and comfort adapting to evolving digital tools and platforms.

Nice To Haves

• Master’s degree.

Responsibilities

• Execute and evolve the internal employee communications strategy and supporting plans.
• Manage and develop internal communications staff through coaching, performance management, delegation, and opportunities for professional growth and increased responsibility.
• Provide editorial leadership and quality oversight for internal communications content across channels, ensuring accuracy, clarity, consistency, accessibility, and adherence to institutional voice.
• Direct editorial planning and calendar management to ensure communications are coordinated, appropriately sequenced, and responsive to organizational priorities.
• Provide creative direction and oversight for the visual presentation of internal communications across channels, including intranet content, digital displays, and multimedia.
• Partner with business units and communications colleagues to develop integrated communications plans, align messaging, and support enterprise-wide coordination.
• Advise stakeholders on message framing, sequencing, tone, and channel selection.
• Oversee governance, usability, and continuous improvement of internal communications platforms and channels, including the intranet and other staff-facing digital tools.
• Evaluate communications effectiveness through analytics, staff feedback, and other available data, and apply insights to improve strategy, content, and delivery.
• Support onboarding and orientation communications for new staff.
• Foster a work environment that is diverse, equitable, inclusive, and accessible and in line with Pew and department goals.
• Perform other duties as assigned.

Benefits

• Comprehensive, affordable medical, dental, and vision coverage.
• Life and disability insurance.
• Health savings and flexible spending accounts.
• Retirement benefits.
• Work/life benefits.
• Hybrid work program with core office days and flexibility to telework on remaining days.
• Four telework flex weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager