Senior Manager - Internal Communications

GardaWorld•Boca Raton, FL

23h

About The Position

The Senior Manager, Internal Communications – U.S. manages internal communications planning and delivery supporting GardaWorld's U.S. businesses, working closely with the U.S. Center of Excellence. Reporting to the Vice President, Global Communications, this role manages a team of communicators and partners with leaders across GardaWorld Security U.S., BEST Crowd Management, ECAM and Crisis24. The role translates business strategy, transformation priorities and operational objectives into clear, practical communications that support employee understanding, alignment and action. It coordinates with embedded communications resources across the U.S. businesses to align plans, content and delivery while keeping communications relevant to each business. The position contributes to communications strategy, develops and executes communications plans, supports leaders through change and personally delivers high-quality content. It requires business judgment, stakeholder management and a hands-on approach in a fast-moving, entrepreneurial and high-growth environment. The listed annual salary is $150,000–$165,000. The location is Boca Raton, Florida.

Requirements

Authorized to work in the United States.
Degree in Communications, Business or a related field, or equivalent experience.
At least 7 years of progressive corporate communications experience.
Strong internal communications experience within a large, complex or multi-business organization.
Proven ability to partner with senior leaders and translate business strategy into clear employee communications and actionable delivery plans.
Strong business acumen and ability to connect communications strategies to business, operational and organizational outcomes.
Experience developing and delivering change, transformation and/or integration communications.
Experience managing and coaching communications professionals, coordinating cross-functional projects and influencing stakeholders across businesses.
Exceptional writing, storytelling and executive communication skills, with strong judgment and attention to detail.
Adaptability and a hands-on approach, with the ability to manage multiple priorities and deliver in a fast-paced, entrepreneurial environment.

Nice To Haves

B2B or operational experience.

Responsibilities

Develop and execute integrated internal communications plans for GardaWorld's U.S. businesses, aligned with business unit priorities and broader strategic and financial objectives.
Partner with the U.S. Center of Excellence and business stakeholders to turn growth, operational excellence, organizational effectiveness and transformation priorities into communications plans and deliverables.
Build an understanding of each business's strategy, operating model, financial objectives and challenges, and connect communications to desired business outcomes.
Work with business leaders and stakeholders to identify communications needs, coordinate priorities, ensure consistent messaging and escalate sensitive issues or competing priorities to the Vice President, Global Communications.
Manage communications calendars, approval processes and planning routines across U.S. businesses in line with Global Communications standards and priorities.
Develop communications that help employees understand company strategy, business priorities, performance expectations and their role in achieving them.
Manage communications for transformation, organizational change, integrations, new operating models and other strategic initiatives in collaboration with project owners and Global Communications.
Develop initiatives that strengthen employee engagement, recognition, collaboration and pride while reinforcing GardaWorld's entrepreneurial and performance-oriented culture.
Partner with business leaders and Human Resources to identify employee communication needs and support business performance and the employee experience.
Advise business leaders on messaging, employee engagement and delivery approaches, seeking direction from the Vice President, Global Communications on sensitive or high-impact matters.
Develop executive communications, including leadership messages, presentations, talking points, town halls and other employee-facing communications.
Help leaders communicate complex business, operational and financial priorities clearly, authentically and in an actionable way.
Develop tools, templates and guidance to support consistent and effective leadership communications across U.S. businesses.
Manage day-to-day operation and improvement of internal communications channels, including SharePoint, newsletters, email communications, Microsoft Viva Connections and collaboration platforms.
Ensure channels connect employees with relevant business information, leadership communications, company updates, policies and announcements.
Recommend and implement channel improvements to increase employee reach, engagement and connection across a geographically dispersed workforce.
Write, edit and coordinate compelling internal content in written, digital, video and presentation formats, ensuring accuracy, relevance and consistency.
Track and report on KPIs agreed with Global Communications to measure the reach, understanding, engagement and effectiveness of internal communications.
Use data, employee feedback and business insights to improve communications strategies, channels and initiatives, and assess their contribution to business and employee outcomes.
Contribute to best-practice sharing and continuous improvement across the Global Communications function.
Manage, coach and support the development of internal communications team members supporting the U.S. businesses.
Coordinate day-to-day priorities, shared plans and deliverables with embedded communications resources while keeping their work connected to business and operational needs.
Build relationships across the U.S. Center of Excellence, business leadership, Human Resources, Finance, Legal, Marketing and other functions.
Foster a performance-oriented culture focused on business impact, collaboration, accountability, quality and timely execution.
Manage workloads, timelines and communications resources across concurrent initiatives, recommending priority adjustments to the Vice President, Global Communications when needed.
Perform other duties as assigned.