Internal Communications Senior Manager

Lyft•San Francisco, CA

6h•Hybrid

About The Position

Lyft is seeking an experienced internal communications leader to set and own communications strategy for key business areas. The role advises senior leaders, translates business priorities into company-wide narratives, and develops communications that support Lyft’s purpose, vision, values, and global growth. The position balances strategy (30%), business-as-usual communications execution (40%), and rapid response, crisis communications, and change management (30%). The successful candidate is a strategic thinker and strong writer who earns trust, offers a clear point of view, and works effectively amid ambiguity. The role reports directly to Leslie Zodikoff and is part of the Internal Communications team within the Team Member Experience Team, which is part of the People organization. This is a hybrid role based in the San Francisco area. Team members are expected to work in the office three days per week, on Mondays, Wednesdays, and Thursdays; hybrid roles may work from anywhere for up to four weeks per year. The expected base pay range is $132,000–$165,000, excluding potential equity, bonus, and benefits.

Requirements

At least 8 years of experience leading communications strategy and execution, with significant internal or executive communications experience.
Proven track record as a trusted advisor to senior executives.
Experience leading multi-quarter, cross-functional communications programs with measurable business impact.
Ability to move between strategy and execution, from developing strategic plans to producing clear communications.
Experience leading communications through crises and significant organizational change.
Experience communicating complex business, product, or technology topics to broad audiences.
Experience tailoring communications to distributed and global workforces, including full-time and hourly team members.
A clear point of view on how AI can improve communications effectiveness, and experience applying it.
Experience mentoring others and raising the quality of a team’s work.
Ability to thrive in fluid situations and fast-paced environments.
Excellent written and verbal communication skills.
Lyft user or believer.

Responsibilities

Develop and own an annual communications roadmap for designated business areas, connecting communications to business objectives and measuring impact against clear outcomes.
Advise senior leaders on communications strategy and execution, influencing what is communicated, when, and how.
Build a deep understanding of supported business areas, including their roadmaps, challenges, and priorities.
Lead large, complex, multi-quarter communications programs spanning teams and functions, motivating partners to take ownership and maintaining alignment with business priorities.
Craft clear, high-level messaging for executive leaders and company-wide distribution.
Lead communications responses to complex, multi-stakeholder situations, including crises and organizational change.
Anticipate communications challenges and proactively develop solutions.
Use data and industry insights to inform strategy and continuously improve communications.
Set high standards for communications quality and support colleagues’ growth through mentorship and feedback.
Maintain Lyft’s brand and voice across written and verbal communications.
Keep communications fun.

Benefits

Medical, dental, and vision insurance options, with additional programs available when enrolled.
Mental health benefits.
Family building benefits.
Child care and pet benefits.
401(k) plan with company match.
12 observed holidays.
Discretionary paid time off for salaried team members; 15 days of paid time off for hourly team members.
18 weeks of paid parental leave for biological, adoptive, and foster parents.
Subsidized commuter benefits.
Monthly Lyft credits and complimentary Lyft Pink membership.
Potential equity offering and bonus.