Senior Manager, Inside Sales

Computer Task Group, Inc•UNAVAILABLE, UNAVAILABLE

About The Position

CTG is seeking a Senior Manager, Inside Sales to build and lead its inside sales program, creating a scalable process that converts target accounts and marketing engagement into sales-qualified leads (SQLs) and qualified pipeline. Reporting to the Chief Marketing Officer, the role initially supervises one team member and is responsible for hiring, onboarding, coaching, performance management, and expanding the team as the program grows. The Senior Manager remains hands-on with daily prospecting, analytics, and process development while partnering with Marketing, Sales, Sales Operations, and business leaders to align targeting, messaging, qualification, routing, and follow-up. The role owns SQL goals, sales-development processes, technology workflows, data quality, performance reporting, and plans for responsibly scaling the function. CTG delivers IT and business solutions and is a Cegeka company. It has more than 9,000 team members in over 15 countries and works with more than 3,000 clients. The expected base salary is $100,000 to $130,000. A competitive benefit package is also offered, though specific benefits are not listed.

Requirements

Seven or more years of progressive B2B inside sales, sales development, business development, or demand generation experience, including at least three years leading a team or function.
Demonstrated success building or scaling an inside sales or sales development program and consistently generating SQLs and qualified pipeline.
Strong working knowledge of complex B2B sales cycles, account-based selling, lead qualification, pipeline management, and sales and marketing alignment.
Ability to develop outbound strategies, multichannel cadences, call scripts, email messaging, qualification frameworks, and coaching programs.
Ability to translate data into clear insights, priorities, experiments, and executive recommendations.
Excellent leadership, communication, collaboration, and change-management skills.
Comfort working both as a strategic program builder and a hands-on individual contributor in an evolving environment.
Bachelor’s degree in business, marketing, communications, or a related field, or equivalent professional experience.
Advanced proficiency with SalesLoft for creating cadences, managing activity, monitoring engagement, supporting call coaching, and driving representative adoption.
Advanced proficiency with HubSpot CRM workflows, lifecycle stages, lead routing, reporting, dashboards, data governance, and sales and marketing alignment.
Advanced proficiency with ZoomInfo for building target lists, identifying buying committees, researching accounts, enriching data, and applying intent or trigger signals.
Working knowledge of ZeroBounce or similar email-verification platforms to validate contact data, reduce bounce risk, and support sender reputation.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group.

Nice To Haves

Familiarity with conversation intelligence, intent data, enrichment, dialer, scheduling, and sales analytics tools is preferred.

Responsibilities

Design and implement the inside sales operating model, including roles, workflows, service-level agreements, qualification standards, territories, capacity plans, governance, and a team-growth roadmap.
Own SQL goals and develop outbound and inbound follow-up programs that generate qualified business opportunities.
Personally prospect, call, email, qualify leads, and book meetings while the program and team scale.
Manage and develop the team by setting goals, coaching, reviewing calls and outreach, establishing performance standards, and creating onboarding and training programs.
Partner with Marketing, Sales, and business leaders to define ideal customer profiles, priority accounts, buyer personas, triggers, messaging, cadences, and campaign plays.
Establish processes for lead acceptance, speed to lead, qualification, routing, recycling, follow-up, and sales handoff.
Analyze funnel performance and improve contact rates, meeting conversion, SQL conversion, opportunity creation, and pipeline contribution.
Configure and optimize sales engagement, CRM, intent and contact data, enrichment, and email-verification tools for efficient, compliant outreach.
Maintain accurate records, activity capture, contact data, dispositions, and reporting.
Build dashboards and provide regular updates on activity, conversion, SQL volume, pipeline contribution, productivity, experiments, risks, and recommended actions.
Develop staffing, budget, productivity, and technology plans to grow the inside sales function as demand increases.
Meet success measures including SQL targets and acceptance, opportunity progression, qualified pipeline, speed to lead, account coverage, contact and reply rates, meetings and show rates, conversion performance, data quality, representative productivity, ramp time, and performance consistency.