Sr Mgr, Infrastructure

Topgolf•Dallas, TX

About The Position

The Senior Manager, Infrastructure leads the infrastructure engineering team in designing and building core infrastructure capabilities across cloud and on-premises systems, backup systems, databases, data centers, and virtualization. The role ensures systems are documented and continually monitored to support uptime goals, and provides Tier 3 support for incidents as needed. It also advocates for security by ensuring security is designed into and implemented across systems. The Senior Manager manages infrastructure professionals—including cloud engineers, systems engineers, database administrators, and systems architects—and oversees performance management and progress toward team and department goals. The role guides technical areas across the company on technical requirements and security, works with third-party service providers to maintain system health and manage performance and relationships, responds to incidents, and tracks metrics and monthly goals. The position maintains and quarterly updates documentation of the company’s technical architecture, participates in change and problem management processes, ensures systems and applications are monitored, and tracks monitoring, alerting, and response metrics. It works cross-functionally to provide technical recommendations and help achieve corporate objectives.

Responsibilities

Lead the infrastructure engineering team in designing and building cloud, on-premises, backup, database, data center, and virtualization capabilities.
Ensure systems are properly documented and continually monitored to support uptime goals.
Lead efforts with the support team and provide Tier 3 support for incidents as needed.
Ensure security is designed into and implemented across systems.
Manage infrastructure professionals, including cloud engineers, systems engineers, database administrators, and systems architects; oversee performance management and achievement of team and department goals.
Guide technical areas across the company to integrate appropriate technical requirements and security into systems, processes, and applications.
Work with third-party service providers to maintain system health and identify potential concerns; manage provider performance and relationships with Topgolf.
Respond to incidents, track key metrics, and ensure monthly goals are achieved.
Create and maintain company technical architecture documentation and update it quarterly to reflect the environment accurately.
Participate in change management and problem management processes as required.
Ensure systems and applications are accurately monitored and track monitoring, alerting, and response metrics.
Work cross-functionally to support corporate objectives by providing technical recommendations and working with third parties to achieve stated goals.