Senior Manager, Hospitality

Wasserman • Raleigh, NC

3d • $68,000 - $80,000

About The Position

THE·TEAM is looking for a driven and enthusiastic individual to produce and oversee events from strategy through completion and aid in enhancing THE·TEAM’s visibility in the marketplace. This role will be responsible for leading individual event workstreams under senior leadership in addition to showcasing outstanding, forward-thinking service and organizing memorable high-touch events that meet quality expectations.

Requirements

• Minimum 5 years of experience in high-end event management, hospitality, and/or corporate events industry, preferably in sports or entertainment
• Bachelor’s degree in hospitality management, marketing or related field
• Proven experience as an event planner or organizer, preferably in the high-end hosting space
• Impressive portfolio of previously managed events
• Self-starter who requires minimal supervision to meet and carry out event and service responsibilities
• Excellent customer service, time management and communication skills
• Basic sales skills and ability to build productive business/vendor relationships
• Ability to identify and maximize event opportunities
• Ability to prioritize and manage multiple projects independently
• Up-to-date and informed knowledge of the sports and entertainment industries
• High level of initiative and interpersonal skills and ability to work well independently and in a team environment
• Genuine passion for hospitality, events, and hosting
• Negotiation experience
• Self-motivation, enthusiasm and willingness to learn
• Strong attention to detail and highly organized
• Proficiency in Microsoft Office applications (extensive expertise in Microsoft PowerPoint and Excel) and knowledge of common event management software
• Understanding of KeyNote
• Elevated understanding of marketing and promotion techniques
• Ability to assess a situation and quickly recommend solutions
• Working knowledge of project management fundamentals
• Must be able to multi-task and be flexible enough to react under fast-paced, stressful circumstances and tight deadlines
• Must be flexible and willing to travel (multi-day, weekends and short-notice travel expected)

Responsibilities

• Act as a subject matter expert on B2B hosting, hospitality, and relative industry knowledge
• Showcase forward-thinking initiative to identify the best strategic opportunities and deliver best-in-class solutions to the client
• Develop and deliver polished client deliverables and other critical framework materials to support client decision-making
• Ideation, operations, and delivery of numerous hospitality projects, informed by established hospitality strategy
• Manage project budgets from initial build through reconciliation
• Maintain a working relationship with existing partners, vendors, and properties on behalf of the client and THE·TEAM
• Set, communicate and maintain timelines on every project to remain ahead of client expectations
• Research, planning, and execution of site visits on behalf of client and projects
• Manage event on-site execution, including set-up, staffing, guest logistics, stakeholder communications, vendor organization and problem-solving
• Core knowledge of all THE·TEAM service offerings, including proactive identification of when to involve related teams in project-related or independent needs
• Collaboration with other THE·TEAM service teams as necessary based on project need
• Anticipate challenges and proactively handle any arising issues across various entities to ensure flawless execution
• Deliver quality events that meet (and hopefully exceed) client expectations
• Provide feedback and periodic reports to stakeholders as necessary
• Conduct post–event evaluations and recaps to showcase event success and ROI
• Understand the landscape of our client’s business/sector, as well as the industry contexts for their investments
• Confidently comprehend the role of hospitality programs as it relates to individual client business objectives and the “big picture”
• Garner strong client and partner relationships for future events, including possessing a strong working knowledge of THE·TEAM capabilities to further these opportunities

Benefits

• Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
• Parental Leave: We provide paid parental leave to support your family during important life events.
• Retirement Plan: 401k plan including contribution matching.
• Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more
• Commuter Benefits: Access support for travel and commuting needs, where available

What This Job Offers

• Job Type: Full-time
• Career Level: Senior