Sr Manager, Global Billing
About The Position
The Senior Manager, Global Billing leads and optimizes Prometric’s global billing operations to ensure accurate, timely, compliant, and efficient invoicing across regions, business units, and customer segments. The role oversees end-to-end billing processes, establishes global standards and controls, drives operational excellence, and collaborates with Finance, Sales, Customer Success, Revenue Operations, Legal, Tax, and IT to support business growth and improve the customer experience. The position leads day-to-day billing operations and teams across geographies, develops consistent policies and procedures, and advances process improvements that reduce manual effort, billing errors, cycle times, and rework. It also partners with accounting, systems, and business stakeholders to support effective financial applications, compliance, accurate execution of commercial agreements, and resolution of complex billing matters.
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; equivalent relevant experience may be considered.
- At least 7 years of progressive experience in billing, finance operations, order-to-cash, revenue operations, or a related function.
- At least 3 years of experience managing teams, including people leaders and/or geographically distributed teams.
- Demonstrated experience overseeing complex billing operations across multiple countries, regions, business units, or customer segments.
- Strong understanding of end-to-end billing processes, invoicing controls, contract interpretation, and financial operations.
- Experience working with ERP, billing, CRM, and financial reporting systems.
- Proven ability to lead process improvement, operational transformation, and cross-functional initiatives.
- Strong analytical, organizational, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills, including the ability to communicate effectively with senior leaders and stakeholders across regions.
- Demonstrated ability to manage competing priorities, lead through change, and deliver measurable business outcomes.
Nice To Haves
- Master’s degree in Business Administration, Finance, or a related discipline.
- Professional certification such as CPA, CMA, or another relevant finance or accounting credential.
- Experience with global ERP and billing platforms such as SAP, Oracle, NetSuite, Zuora, or comparable systems.
- Experience in a multinational organization with complex commercial models, high transaction volumes, or recurring revenue streams.
- Knowledge of ASC 606 / IFRS 15 revenue recognition principles and their implications for billing operations.
- Experience supporting acquisitions, system integrations, global process standardization, or shared services transformation.
- Experience with robotic process automation (RPA), workflow automation, and business intelligence tools.
Responsibilities
- Lead day-to-day global billing operations, ensuring accurate invoice generation and delivery within established service-level agreements.
- Oversee end-to-end billing activities, including customer setup, contract and pricing validation, billing schedules, invoice generation, adjustments, credits, rebills, and dispute resolution.
- Establish standardized global billing policies, procedures, workflows, and controls while accommodating legitimate regional and business-specific requirements.
- Lead, develop, and mentor billing managers, supervisors, and individual contributors across multiple geographies and time zones.
- Establish performance expectations, accountability structures, development plans, and succession strategies.
- Foster collaboration across regional teams and promote consistent execution, knowledge sharing, and best practices.
- Evaluate billing processes to identify inefficiencies, control gaps, recurring errors, and standardization opportunities.
- Lead continuous improvement initiatives to reduce manual work, improve invoice accuracy, accelerate billing cycles, and minimize rework.
- Develop and maintain standard operating procedures, process documentation, controls, and escalation protocols.
- Conduct root-cause analysis of billing errors, delayed invoices, disputes, and recurring customer issues.
- Partner with IT, Finance Systems, and business stakeholders to optimize billing platforms, ERP systems, CRM integrations, and related financial applications.
- Partner with Accounting, Revenue Recognition, Tax, Legal, and Internal Audit to support compliance with company policies and applicable accounting standards.
- Collaborate with Sales, Deal Desk, Customer Success, Revenue Operations, Legal, Tax, and Accounting to ensure accurate interpretation and execution of commercial agreements.
- Partner with Accounts Receivable and Collections teams to resolve invoice-related disputes and improve cash collection outcomes.
- Serve as the escalation point for complex billing issues, customer-impacting errors, and high-priority operational matters.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
