Manager, Global Billing Operations

Recorded Future•Boston, MA

2d•Hybrid

About The Position

Recorded Future is seeking an experienced Manager, Global Billing Operations to lead and scale billing processes across a global customer base. The role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing outcomes, oversees collections, and supports efficient cash realization. The manager partners closely with RevOps, Deal Desk, Sales, and Finance leadership to ensure billing processes are scalable, audit-ready, and aligned with business growth. The position combines hands-on operational execution, sound judgment, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment. This role requires working from Recorded Future’s Boston, Massachusetts office at least two days per week. The manager will lead, mentor, and develop the Global Billing Operations team while overseeing global billing and accounts receivable processes.

Requirements

At least 8 years of experience in billing operations or finance operations, preferably in SaaS or technology.
At least 3 years of people management experience.
Strong Order to Cash experience.
Strong experience with NetSuite and Salesforce.
Deep understanding of billing processes, invoicing structures, and collections workflows.
Experience operating in a high-growth, complex deal environment.
Experience with automation, AI, or process improvement initiatives.
Strong analytical, problem-solving, and communication skills.

Nice To Haves

Familiarity with ASC 606 and revenue recognition considerations.
Experience with marketplace billing (AWS, Azure) and third-party invoicing tools such as Coupa or Ariba.
Exposure to Government portal WAAF, including tax and multi-entity environments.

Responsibilities

Own global billing operations and ensure accurate, timely invoice generation aligned with contract terms, pricing structures, and booking policies.
Manage the end-to-end invoicing lifecycle after Closed Won, including billing setup, validation, and delivery.
Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact.
Serve as the primary escalation point for complex billing issues, disputes, and exceptions.
Lead collections processes, including AR aging, follow-ups, and dispute resolution.
Monitor and drive performance against metrics such as DSO, past-due balances, and collection effectiveness.
Ensure timely and accurate cash application and reconciliation.
Own and continuously improve billing and AR processes to increase scalability and efficiency.
Identify and implement automation opportunities across systems and workflows.
Standardize processes across regions, entities, and customer segments.
Partner with Deal Desk and RevOps to support a seamless transition from deal structure to billing execution.
Partner with Sales and customer stakeholders to resolve payment delays and escalations.
Collaborate with Revenue Accounting to align with revenue recognition requirements and audit standards.
Ensure billing and AR processes are SOX-compliant and audit-ready.
Own the execution and documentation of key billing and AR controls.
Support external audits, including documentation, walkthroughs, and issue resolution.
Maintain compliance with global tax, invoicing, and regulatory requirements.
Lead, mentor, and develop a high-performing Global Billing Operations team.
Establish clear goals, priorities, and performance expectations.
Promote a culture of accountability, continuous improvement, and customer focus.