Manager, Billing Operations
About The Position
As a key leader within the Finance Department, the Manager, Billing Operations oversees the firm's billing operations and leads a high-performing hybrid team supporting attorneys and clients across the firm. Reporting to the Director of Billing & Collections, the role ensures timely, accurate, and efficient execution of billing processes while delivering strong service to internal and external clients. The role calls for a collaborative leader with law firm billing experience, a focus on process improvement, and the ability to build relationships with attorneys, clients, and business professionals. The manager drives operational excellence, supports revenue-cycle performance, and leads continuous improvement initiatives to enhance efficiency, accuracy, and the client experience.
Requirements
- Minimum 7 years of progressive billing, revenue management, accounting, or finance experience.
- Strong understanding of legal billing practices, client billing requirements, and revenue-cycle operations.
- Demonstrated success managing and developing high-performing hybrid or remote teams.
- Excellent analytical, organizational, and problem-solving skills.
- Strong written and verbal communication skills, including the ability to interact effectively with attorneys, clients, and senior leadership.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Advanced proficiency with Microsoft Excel and financial management systems.
Nice To Haves
- Bachelor’s degree, preferably in Finance, Accounting, or a business-related field.
- Experience in a law firm or professional services environment.
Responsibilities
- Lead the end-to-end monthly billing cycle, including prebill generation, distribution, review, editing, invoice processing, and final invoice delivery.
- Monitor departmental productivity, workload distribution, and billing performance metrics.
- Identify opportunities to streamline workflows, improve controls, and enhance billing efficiency.
- Manage, mentor, and develop a team of billing professionals in a hybrid work environment.
- Foster a culture of accountability, collaboration, responsiveness, and exceptional client service.
- Provide coaching, training, and professional development opportunities to support team growth and succession planning.
- Partner with Billing Supervisors to ensure consistent procedures, knowledge sharing, and cross-training across the department.
- Oversee billing-related aspects of attorney, client, and matter onboarding.
- Collaborate with Finance, Pricing, New Business Intake, Conflicts, and Practice Management teams to facilitate seamless onboarding and implementation.
- Work with Finance Operations and Technology teams to improve system functionality, automation, and reporting capabilities.
- Support billing-related projects, system enhancements, testing initiatives, and process improvement efforts.
- Act as an escalation point for complex billing inquiries and attorney requests.
- Develop strong working relationships with attorneys, clients, and business services professionals.
- Maintain a proactive, solutions-oriented approach to supporting firm and client needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
