Manager, Billing Operations
About The Position
As a key leader within the Finance Department, the Billing Manager oversees the firm's billing operations and leads a high-performing hybrid team supporting attorneys and clients across the firm. Reporting to the Director of Billing & Collections, this role ensures timely, accurate, and efficient execution of billing processes while delivering exceptional service to internal and external clients. The role calls for collaborative leadership, strong law firm billing experience, process improvement skills, and the ability to build strong relationships with attorneys, clients, and business professionals. The manager drives operational excellence, supports revenue-cycle performance, and champions continuous improvement initiatives that enhance efficiency, accuracy, and the overall client experience.
Requirements
- Minimum 7 years of progressive billing, revenue management, accounting, or finance experience.
- Strong understanding of legal billing practices, client billing requirements, and revenue-cycle operations.
- Demonstrated success managing and developing high-performing hybrid or remote teams.
- Excellent analytical, organizational, and problem-solving skills.
- Strong written and verbal communication skills, with the ability to effectively interact with attorneys, clients, and senior leadership.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Advanced proficiency with Microsoft Excel and financial management systems.
Nice To Haves
- Bachelor’s Degree preferred, ideally in Finance, Accounting, or a business-related field.
- Experience in a law firm or professional services environment.
Responsibilities
- Lead the end-to-end monthly billing cycle, including prebill generation, distribution, review, editing, invoice processing, and final invoice delivery.
- Monitor departmental productivity, workload distribution, and billing performance metrics.
- Identify opportunities to streamline workflows, improve controls, and enhance billing efficiency.
- Manage, mentor, and develop a team of billing professionals in a hybrid work environment.
- Foster a culture of accountability, collaboration, responsiveness, and exceptional client service.
- Provide coaching, training, and professional development opportunities to support team growth and succession planning.
- Partner with Billing Supervisors to ensure consistent procedures, knowledge sharing, and cross-training across the department.
- Oversee billing-related aspects of attorney, client, and matter onboarding.
- Collaborate with Finance, Pricing, New Business Intake, Conflicts, and Practice Management teams to facilitate seamless onboarding and implementation.
- Work with Finance Operations and Technology teams to improve system functionality, automation, and reporting capabilities.
- Support billing-related projects, system enhancements, testing initiatives, and process improvement efforts.
- Act as an escalation point for complex billing inquiries and attorney requests.
- Develop strong working relationships with attorneys, clients, and business services professionals.
- Maintain a proactive, solutions-oriented approach to supporting firm and client needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
