Senior Manager, FP&A

Spring Health•New York, NY

16h•Hybrid

About The Position

The Senior Manager, FP&A is the primary finance business partner to the Chief Customer Officer (CCO), supporting the CCO organization across Customer Success, Care Operations, Operations Intelligence, Global, Implementation, and Member Engagement Strategy. The role provides financial leadership through budgeting, forecasting, budget-versus-actual analysis, ad hoc decision support, and strategic planning, supporting a coordinated customer experience from initial launch through ongoing customer and member support. The position also owns FP&A planning, forecasting, reporting, and analysis for the company’s balance sheet and cash flow statement, providing visibility into liquidity, working capital, and capital allocation. It builds financial models linking operating drivers to P&L, balance sheet, and cash flow outcomes, and provides analysis and recommendations for executive decisions and resource allocation. The Senior Manager will identify and build AI-enabled workflows for forecasting, variance analysis, scenario modeling, and reporting. The role validates AI outputs against source systems and measures the impact of workflows on planning efficiency, reporting speed, forecast quality, and business-partner responsiveness. This is a full-time hybrid position requiring three days per week in person at the NYC office. Occasional travel may be required for team or company events and meetings.

Requirements

At least 5 years of experience across FP&A, Accounting, Finance Operations, consulting, or related roles, with significant experience leading transformation initiatives.
Demonstrated experience serving as a finance business partner to senior executives and translating complex financial information into clear business recommendations.
Strong experience leading budgeting, forecasting, financial modeling, and variance analysis in a complex or rapidly growing organization.
Ability to use AI and automation tools thoughtfully to improve financial analysis, workflows, and decision support while maintaining human review and validation.
Strong understanding of the relationships among the income statement, balance sheet, and statement of cash flows.
Ability to work effectively across Finance, Accounting, Data, and business teams and influence decisions.
Strong executive communication skills, including the ability to synthesize complex analyses into concise insights and recommendations.
Comfort operating in a fast-paced, high-growth environment with multiple competing priorities.

Responsibilities

Lead annual budgeting, long-range planning, and recurring forecasting for the CCO organization.
Own monthly budget-versus-actual analysis and explain key performance drivers, risks, opportunities, and corrective actions.
Build and maintain financial models that connect operating drivers to P&L, balance sheet, and cash flow outcomes.
Deliver timely forecasts and ad hoc analyses to support business needs and strategic priorities.
Serve as the primary strategic finance partner to the CCO and leadership team across Customer Success, Care Operations, Operations Intelligence, Global, Implementation, and Member Engagement Strategy.
Translate operating performance, customer trends, and business priorities into financial insights, risks, opportunities, and recommended actions.
Support executive decision-making through scenario modeling, investment analysis, and strategic recommendations.
Partner with functional leaders to evaluate resource allocation, efficiency initiatives, and growth opportunities.
Identify and prioritize AI-enabled opportunities across forecasting, variance analysis, scenario modeling, and business-partner reporting.
Build reusable AI workflows to improve the speed and quality of forecast narratives, management reporting, and financial analyses, validating outputs against source systems before distribution.
Track the impact of AI-enabled workflows on planning-cycle efficiency, reporting speed, forecast quality, and business-partner responsiveness.
Build scalable reporting and planning processes that improve visibility into the CCO organization’s financial and operating drivers.
Partner with FP&A, Accounting, and data teams to maintain accuracy, consistency, and alignment across planning and reporting systems.
Improve financial processes, tools, and reporting to increase efficiency and strengthen decision support.
Own FP&A planning, forecasting, reporting, and analysis for the company’s balance sheet and cash flow statement.

Benefits

Health, dental, and vision benefits starting on the first day.
Access to One Medical accounts for employees and dependents.
HSA and FSA plans, with Spring contributing up to $1,000 to HSAs depending on plan type.
Employer-sponsored 401(k) match of up to 2%.
Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
Paid time off, including vacation, sick leave, and company holidays.
Parental leave after six months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a psychology-based weight management program.
Fertility care support through Carrot and up to $4,000 reimbursement for related fertility expenses.
Access to Wellhub for fitness, mindfulness, nutrition, and sleep options.
Access to BrightHorizons sponsored child care, back-up care, and elder care.
Up to $1,000 per year for professional development reimbursement.
$200 per year in donation matching.